Lead Supervisor I

kate spade new york•Atlanta, GA

23h•Onsite

About The Position

Coach, a global fashion house founded in New York in 1941 and part of the Tapestry portfolio, is seeking a Lead Supervisor I. This role involves maintaining a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences, while embodying Coach values as a Brand Ambassador. The Lead Supervisor I will lead the implementation of company initiatives, support full business operations, and foster a growth mindset for both business and personal development. Key responsibilities include establishing trust and collaboration within the team, monitoring sales data to enhance store performance, executing strategies to meet store goals and KPIs, and supporting recruiting, interviewing, performance evaluation, and high-level training. The position also requires providing feedback and guidance to improve individual performance, ensuring team compliance with company policies, and creating a customer-centric culture by mentoring the team on clienteling strategies. Additionally, the Lead Supervisor I will provide HR and conflict resolution support in the absence of the leadership team and champion company resources for a healthy work environment.

Requirements

1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Responsibilities

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
Leads implementation of Company initiatives and support full operation of the business
Maintain a growth mindset for business and personal development initiatives
Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures
Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
Provides HR and conflict resolution support to team and in district in absence of leadership team
Champions the company resources to support a healthy work environment for internals customer