Lead Steward

Seneca Gaming Corporation•Niagara Falls, NY

3d•Onsite

About The Position

The Lead Steward supervises all kitchen personnel in stewarding, including dishwashers, pot washers, stove cleaners, runners, and head dishwashers. This role involves assigning personnel to work areas and ensuring consistency and efficiency in all kitchen areas. The Lead Steward will manage between twenty-five (25) and one hundred (100) employees at any given time. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives. The company is committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC. They aim to provide the best place to work and play, prioritizing the well-being of team members and guests.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Must have a minimum of three (3) years food service experience.
Excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
Ability to deal effectively and interact well with customers and employees.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino.
Must be mobile for long periods of time.
Able to lift and carry up to fifty (50) pounds.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Previous customer service preferred.
One (1) year food service management and/or supervision experience preferred.
Basic PC skills in a Microsoft OS environment preferred and/or must be willing to participate in PC software application courses.

Responsibilities

Schedule employees, write work details to be performed, and perform daily labor reports in addition to the administration log book.
Supervise banquet functions and work with the kitchen steward to expedite functions efficiently.
Maintain sanitation of all food prep and food storage areas to meet or exceed health department requirements, and ensure general organization of kitchen and storage areas.
Inspect all equipment used by the department for cleanliness and mechanical operation, issue maintenance work orders for needed repairs, and make routine inspections of stations to ensure proper setup, ample supplies, and cleaning procedures are being followed.
Maintain close contact with executive chefs and dining room managers to provide proper service.
Cooperate with sanitation inspectors from the health department during routine and non-routine inspections.
Requisition daily supplies and select cleaning agents that provide the best performance and economy.
Conduct an inventory and maintain records of all plates, glasses, silverware, and chafing dishes used by the hotel and department.
Communicate verbally and in writing throughout the facility, from front to back.
Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
Maintain a professional work environment with supervisors, managers, and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.