Lead Staff Nurse, Triage

Main Line Health • Newtown Square, PA

14h • Remote

About The Position

This position is for a Lead Primary Care TeleCare RN at Main Line Health. The role involves providing clinical leadership for a remote nursing team that supports patients and Primary Care practices. The Lead RN will conduct telephonic assessments, evaluate patient symptoms, serve as a clinical resource for complex triage situations, promote evidence-based protocols, and ensure patients receive safe, timely, and appropriate guidance. The position also includes day-to-day clinical guidance, coaching, and workflow support to TeleCare RNs, partnering with leadership on onboarding, competency development, performance improvement, and adherence to clinical standards. Additionally, the role requires collaboration with providers and healthcare teams for continuity of care, prioritizing patient needs, supporting follow-up, identifying barriers to care, and ensuring clear documentation and communication. The Lead RN will also monitor trends in call volume, workflow, and patient concerns to contribute to quality initiatives, standard work, and process improvements that enhance patient safety, access, efficiency, and the overall patient experience.

Requirements

• Minimum of 3 to 5 years of Cardiology clinical experience required.
• Current Pennsylvania RN license or a multistate license verified in an approved state through the Nurse Licensure Compact is required.
• Current provider BLS certification through the American Heart Association or American Red Cross is required.
• BSN required.
• Excellent organizational skills required.
• Strong working knowledge EXCEL, PowerPoint, and Microsoft Office required as well as other reporting tools.
• Working knowledge of managed care required.

Nice To Haves

• Call Center or outpatient nursing experienced strongly preferred.
• Supervisory experience preferred.
• At least 1 year of telephone triage experience is strongly preferred.
• Prior charge, lead, preceptor, or other clinical leadership experience is strongly preferred.
• Demonstrated ability to guide clinical decision-making, manage competing priorities, communicate effectively, and support team performance in a remote environment is preferred.

Responsibilities

• Provide clinical leadership for a remote nursing team supporting patients and Primary Care practices.
• Conduct telephonic assessments and evaluate patient-reported signs and symptoms.
• Serve as a clinical resource for complex triage situations.
• Promote consistent use of evidence-based protocols.
• Ensure patients receive safe, timely, and appropriate guidance.
• Provide day-to-day clinical guidance, coaching, and workflow support to TeleCare RNs.
• Partner with leadership to support onboarding, competency development, performance improvement, appropriate escalation, and adherence to clinical standards, policies, and service expectations.
• Collaborate with providers, practice teams, and other members of the patient’s health care team to promote continuity of care.
• Help prioritize patient needs, support timely follow-up, identify barriers to care, and ensure clear, accurate documentation and communication across the care continuum.
• Monitor trends in call volume, workflow, patient concerns, and clinical escalations.
• Contribute to quality initiatives, standard work, and process improvements that strengthen patient safety, access, efficiency, and the overall patient experience.
• Participate in hospital- and system-wide nursing committees, unit councils, evidence-based practice projects, staff precepting, and the Clinical Ladder program.

Benefits

• Tuition Reimbursement program (eligible for up to $6,000 per year based on full- or part-time status).
• Up to 160 hours of paid time off per year based on full- or part-time status.
• Employee discounts on a variety of activities, services, and vendors.
• Free employee parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior