Lead Specialist, Security

Walmart•Bentonville, AR

4d•Onsite

About The Position

Are you an experienced crisis professional ready to take the next step? As a Lead Specialist on our Crisis Support team, you bring deep operational expertise in incident monitoring, reporting, and stakeholder communication—while also mentoring peers and setting the standard for excellence in a fast-paced, 24/7 environment. This role operates on a rotating schedule, with shifts changing every four months. Team members work 10-hour shifts, followed by three consecutive days off, ensuring comprehensive coverage 24/7/365. This structure provides both extended rest periods and consistent operational support throughout the day. The Walmart Emergency Operations Center (EOC) is a 24/7/365 global crisis monitoring and reporting center that intakes critical incidents including infrastructure incidents, threats related to criminal activities, geo-political crises, weather-related emergencies, and other events that may impact Walmart associates, customers, facilities, or operations worldwide.

Requirements

You’re detail-oriented and can distill complex information under pressure.
You take initiative and set the bar for quality within your team.
You communicate with clarity and confidence, earning the trust of stakeholders at all levels.
You have a mentor mindset—you help teammates grow and succeed.
You thrive in a structured, shift-based environment and adapt quickly to evolving situations.
1+ year of experience in intelligence, corporate security, law enforcement, or a related field.
Demonstrated leadership or supervisory experience; ability to guide peers and junior team members.
Bachelor’s degree in Human Resources, Emergency Management, Risk Management, Security, or related field OR 2 years’ experience in security, emergency management, risk management, law enforcement, fire service, or related area.

Nice To Haves

Bilingual preferred – English/Spanish.
Supervising Associates
Masters

Responsibilities

Monitor and intake daily incidents reported by facilities; communicate critical information to stakeholders with precision and urgency.
Maintain and uphold department standards for response metrics and customer service level expectations, serving as a quality benchmark for the team.
Create and review departmental reports including emergency alerts, situational summaries, and data summaries for leadership and stakeholder briefings.
Coordinate and fulfill information requests from Legal, HR, and external agencies.
Model and reinforce compliance with company policies, procedures, and Walmart’s standards of ethics and integrity.
Champion the implementation of business solutions through structured testing, continuous feedback, and rigorous quality assurance.

Benefits

Medical, vision and dental coverage.
401(k)
Stock purchase
Company-paid life insurance.
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.