Lead Specialist - IT Network

Energy Transfer•Dallas, TX

16h•Hybrid

About The Position

This position has the responsibility for the maintenance, troubleshooting and administration of the organization’s production network infrastructure. The individual in this role will work closely with IT staff, as well as C-suite executives and upper management, to ensure high levels of network availability, security, and efficiency. They will serve as the technical resource for network production operations support and relevant projects, including high-visibility initiatives that impact executive users.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, related technical disciplines, or equivalent practical experience, with 8+ years of related experience
In-depth working knowledge of LAN/WAN technology and ability to configure and resolve problems with Cisco hardware and software, including SD-WAN
Strong working knowledge of Datacenter technologies, including NXOS VxLAN and ACI
Strong working knowledge of Ethernet cabling, routers, switches, and firewalls
Ability to communicate effectively with both technical and non-technical stakeholders, including C-suite executives, to provide updates, explain technical issues, and ensure alignment on network solutions
Strong dedication to quality customer service, including an understanding of the unique needs of executive users and a proactive approach to resolving their technology challenges
Candidate must exhibit a sense of urgency, individual responsibility, and the ability to manage shifting priorities, particularly when supporting executive-level users and time-sensitive projects
Ability to carry computer equipment up to 50 pounds
The Lead Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience.

Nice To Haves

CCNA

Responsibilities

Working knowledge of LAN/WAN technology to configure and resolve problems with Cisco hardware and software
Provides first-level support to incidents that require the network team’s inclusion, including those affecting executives and senior leadership
Evaluate, design, implement, and support new network architecture and existing deployments
Participation in project delivery work, including device configuration, planning, and vendor coordination, while ensuring seamless network performance for executive offices and critical business functions
Work with users at all levels, including C-suite executives and senior leadership, to understand their needs and collaborate with IT personnel to develop effective system solutions
Develop and implement network infrastructure changes via the established Change Management process, with a focus on minimizing business disruption, particularly for executive stakeholders
Act as a technical resource on relevant network matters for other organizational units, including direct support and consultation for executive teams
Provide succinct and timely, up-to-date project/network documentation, including drawings
Practice network asset management, including network device/component inventory, support agreements, relevant vendor contracts, and others
Perform hardware and software upgrades for new and existing equipment as needed