Lead Specialist- Internal Adjustments

KeyBank • Albany, NY

3d • $19 - $25 • Hybrid

About The Position

As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, Lead Specialists on this team specialize in research and adjustments and account analysis to support our clients across the team’s broad areas of responsibility.

Requirements

• High School Diploma of GED is required
• Basic to intermediate PC and MS Office skills
• Proven problem solving, analytical and communication skills
• Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining precise attention to detail
• Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
• Demonstrated ability to follow instruction as provided and utilize training to make informed decisions

Nice To Haves

• College degree is preferred
• Minimum 1 year of bank operations experience is preferred

Responsibilities

• Perform basic to complex research using various bank systems
• Provide deposit, check, statement and report copies
• Research and resolution of both monetary and non-monetary differences which occur during check, credit card processing or corporate client billing
• Performing routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments product
• Complete data entry into various bank systems
• Provides excellent customer service to internal and external clients through the KeyValues concepts
• Recommends and implements programs to solve routine issues, improve process efficiency, quality and client experience
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to senior level or manager
• Typically covers a broad range of responsibilities rather than focusing on one specific role
• Actively participates in self-development to support the team but also one’s own future advancement
• Proven ability to handle customer service inquiries and diffuse difficult customer situations independently

Benefits

• This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED