Lead Specialist, Customer Success - Power & Technology (Maternity Coverage)
About The Position
Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead. Wood Mackenzie is looking for a Lead Customer Success Manager to take ownership of a curated portfolio of high-value Power & Technology clients, including hyperscalers and large technology companies, during a critical period of growth and customer engagement. This is a 6-month fixed-term contract (maternity leave cover), designed for a high-impact, senior contributor who can step in quickly, build credibility with executive stakeholders, and drive measurable outcomes across a strategic set of accounts. You won’t just manage accounts, you’ll help customers solve complex, high-stakes challenges at the intersection of energy markets, infrastructure, and technology, where decisions directly impact capital allocation, product strategy, and long-term growth. Energy systems are being reshaped by technology-driven demand, particularly from data centers, digital infrastructure, and electrification trends. At the same time, customers are navigating: Increasingly complex and volatile power markets Supply chain constraints and cost pressures The need for defensible, data-driven decision making As a trusted partner, you’ll help customers cut through uncertainty, leveraging Wood Mackenzie’s real-world data, analytics, and insights to drive confident, strategic decisions.
Requirements
- Proven success managing complex, high-value B2B accounts
- Bachelor’s degree in Business, Finance, Economics, or a related field
- 2+ years of experience in customer success, account management, or client-facing roles
- Understanding of power markets, energy transition, or infrastructure trends
- Ability to connect energy insights to technology and business strategy
- Strong stakeholder management and influencing ability
- Analytical mindset with ability to turn data into insight
- Advanced presentation skills
- Experience with Salesforce and Customer Success platforms
- Self-sufficient, proactive, and outcome-oriented
- Curious, adaptable, and solutions-focused
- Collaborative and team-oriented
- Flexibility to work across global time zones
Nice To Haves
- Experience supporting technology companies a plus
Responsibilities
- Act as a trusted advisor to senior stakeholders
- Help customers navigate their current subscriptions, which could include coverage of: Power market exposure and cost optimization, Supply chain and infrastructure planning, Energy transition and sustainability initiatives
- Deliver tailored success programs that drive measurable ROI and adoption
- Own and elevate Quarterly Business Reviews focused on outcomes and strategic alignment
- Translate complex usage data into clear, actionable insights
- Ensure onboarding, adoption, and long-term engagement are optimized
- Monitor account health and proactively mitigate risk
- Identify expansion opportunities aligned to customer strategies
- Partner with Sales on renewals, retention, and growth
- Capture customer feedback and influence Product, Research, and Commercial teams
- Advocate for improvements that enhance customer outcomes
- Develop and refine playbooks for Power & Technology customers
- Share best practices and help scale Customer Success effectiveness
Benefits
- Equal opportunities employer
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What This Job Offers
Job Type
Full-time
Career Level
Senior
