Lead Specialist Customer Experience-Princeton, NJ.
About The Position
The Lead Specialist is accountable for end-to-end order management and exceptional client satisfaction, fostering loyalty and achieving company's revenue objectives. Your key responsibilities Administer day-to-day activities of customer order management including input for continuous improvement initiative. Display a customer centric attitude and proactively maintain strong customer relationships Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement Demonstrate self-sufficiency through utilizing various support systems/tools to research and resolve complex customer cases/issues Demand review (3-month scope)/Collaborative Planning - Customer input, priority lists, increase forecast ability Engage is cross divisional initiatives to benefit CX community (including Champion role)
Requirements
- Bachelor's degree, preferebly in Supply Chain Management, Logistics, Business Administration, or related field
- 3+ years experience in supply chain, logistics, or related field and at least 1 year of customer service experience
- Data interpretation from reports and dashboards
- Proactive, positive attitude, open to learn and grow
- Analytical thinking and problem solving
- Knowledge of MS Office applications, SAP, and Customer Relationship Managment (CRM)
Responsibilities
- Administer day-to-day activities of customer order management including input for continuous improvement initiative.
- Display a customer centric attitude and proactively maintain strong customer relationships
- Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
- Demonstrate self-sufficiency through utilizing various support systems/tools to research and resolve complex customer cases/issues
- Demand review (3-month scope)/Collaborative Planning - Customer input, priority lists, increase forecast ability
- Engage is cross divisional initiatives to benefit CX community (including Champion role)
Benefits
- annual incentive pay
- retirement savings plan
- health care coverage
- paid time off
- recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
