Lead Specialist Customer Experience-Princeton, NJ.

dsm-firmenich•Princeton, NJ

4d•$35 - $38•Onsite

About The Position

The Lead Specialist is accountable for end-to-end order management and exceptional client satisfaction, fostering loyalty and achieving company's revenue objectives.

Requirements

Bachelor's degree, preferebly in Supply Chain Management, Logistics, Business Administration, or related field
3+ years experience in supply chain, logistics, or related field and at least 1 year of customer service experience
Data interpretation from reports and dashboards
Proactive, positive attitude, open to learn and grow
Analytical thinking and problem solving
Knowledge of MS Office applications, SAP, and Customer Relationship Managment (CRM)

Responsibilities

Administer day-to-day activities of customer order management including input for continuous improvement initiative.
Display a customer centric attitude and proactively maintain strong customer relationships
Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
Demonstrate self-sufficiency through utilizing various support systems/tools to research and resolve complex customer cases/issues
Demand review (3-month scope)/Collaborative Planning - Customer input, priority lists, increase forecast ability
Engage is cross divisional initiatives to benefit CX community (including Champion role)

Benefits

Unique career paths across health, nutrition and beauty
A chance to impact millions of consumers every day – sustainability embedded in all we do
A science led company, cutting edge research and creativity everywhere
Growth that keeps up with you
A culture that lifts you up
A community where your voice matters
annual incentive pay
a retirement savings plan
health care coverage
paid time off
recognition programs