Lead Spay/Neuter Veterinary Assistant

Lifeline Animal Project Inc • Atlanta, GA

8d • $0 - $20 • Onsite

About The Position

The Lead Technician/Technician Assistant supports clinical and patient-care activities and client service at LifeLine Animal Project’s CAC Clinic. The role helps coordinate the clinic team, anticipates the needs of veterinarians, staff, and clients, supports efficient operations, and builds client credibility through education. The position also promotes LifeLine’s values, including saving lives, building community, compassion, responsibility, and respect for diversity.

The lead directs and supports technical staff, oversees selected administrative and operational processes, contributes to staff training and performance feedback, and serves as a liaison between staff and management. The role also performs technician duties as needed, supports volunteers, and helps ensure efficient operations and exceptional customer service. The position requires at least three years of recent veterinary-practice or medical-environment experience with increasing responsibility. Education equivalent to two years of college in a pre-veterinary curriculum or technical school is preferred; Licensed Veterinary Technician status and five years of recent veterinary-practice experience are also preferred.

The employee may be exposed to unpleasant kennel smells and may handle stray, injured, diseased, or vicious dogs and cats. The role involves physical work, including lifting objects weighing 50 pounds without assistance and heavier objects with assistance, and may require energetic work for shifts sometimes exceeding 10 hours per day.

Requirements

• At least three years of recent experience in veterinary practice or a medical environment, with increasing responsibilities.
• Compassion for animals and the people who care for them.
• Excellent organizational skills and a strong work ethic, including the ability to work independently.
• Ability to coordinate with departments, personnel, vendors, volunteers, and outside agencies.
• Ability to serve the public and fellow employees with honesty and integrity.
• Demonstrated ability to lead and manage a team.
• Ability to perform routine veterinary medical procedures, including collecting samples, drawing blood, and administering vaccines.
• Ability to maintain clear and accurate records and charge clients for products and services rendered.
• Ability to properly restrain patients.
• Knowledge of commonly used veterinary medical terminology and procedures, including spelling and meaning.
• Ability to complete assigned tasks within the allotted time without direct supervision.
• Ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills and commitment to outstanding client service.
• Ability to lift up to 50 pounds without assistance and more than 50 pounds with assistance.
• Ability to stay on task and work energetically throughout the shift, sometimes exceeding 10 hours per day.
• Ability to follow hospital policies, work schedules, and time-clock procedures.
• Ability to participate in LifeLine’s 40-hour annual training requirement.

Nice To Haves

• Education equivalent to two years of college in a pre-veterinary curriculum or technical school.
• Licensed Veterinary Technician (LVT).
• Five years of recent veterinary-practice experience, with increasing responsibilities.

Responsibilities

• Direct and assist technicians, keeping them on task with technical and client-education duties.
• Identify non-routine or unusual situations and communicate them to the Practice Manager with recommended solutions.
• Partner with administrative staff to oversee and perform sales of heartworm and pain medications, maintain product knowledge, educate clients, and answer questions.
• Ensure client call-backs are completed as directed.
• Explain hospital personnel policies and procedures to clients and technical staff when necessary.
• Maintain knowledge of applicable federal and state animal-health laws and regulations, including OSHA, help ensure compliance, and inform the Practice Manager of regulatory issues.
• Oversee chart audits for completeness and accuracy, referring billing questions to the Practice Manager and treatment questions to the appropriate veterinarian.
• Oversee technician and assistant daily checklists and weekly maintenance logs.
• Recommend and discuss personnel matters with the Practice Manager, assist with disciplinary follow-through, and provide input on employee performance.
• Treat employees fairly regarding scheduling, coaching, and discipline.
• Direct on-the-job training of technical staff.
• Resolve informal employee complaints and mediate interpersonal problems among technical staff with the Practice Manager.
• Serve as a liaison between staff and management and respond promptly to requests for meetings, repairs, and supplies.
• Follow hospital policies and procedures, maintain professional conduct, and represent the hospital courteously in interactions with clients, patients, and staff.
• Demonstrate initiative, assist or fill in for other employees as needed, follow the posted work schedule, and comply with time-clock procedures.
• Organize work areas, manage time, prioritize tasks, and handle multiple tasks in a calm and organized manner.
• Perform additional duties, including technician duties, as required.
• Participate in LifeLine’s 40-hour annual training requirement.
• Support and engage volunteers who assist clinic teams.
• Help ensure efficient operations and exceptional customer service for visitors while respecting and celebrating diversity.
• Perform routine veterinary medical procedures, maintain accurate records, charge clients for products and services, and properly restrain patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree