Lead Spa Massage Therapist

Sandpearl Resort•Clearwater, FL

6d•Onsite

About The Position

The Lead Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the guests' needs. As a Lead, you will assist in overseeing training, leading and motivating staff to achieve goals and exceed guest expectations.

Requirements

Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Proven track record with training, leading my example.
Excellent communication and listening skills, as well as basic computer knowledge.
Must be a team player.
Must hold and maintain a current state license.

Nice To Haves

Willing to train in our spa’s specific massage and body treatment offerings.
General understanding of body treatments.

Responsibilities

Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
Be flexible with your schedule, supporting the needs of the spa.
Ensure that all staff members are consistently executing company standards to create an exceptional guest experience.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Perform prep work, properly clean and restock room as required.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests.
Possess the ability to work without direct supervision.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, conduct and participate in on going training and staff meetings for the spa.
Train all new hires on steps of service.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.