Lead Spa Host - Spa Aquae - Full Time

J W Marriott•Las Vegas, NV

4h•Onsite

About The Position

The Lead Spa Host/Attendant is responsibility for supervising, coordinating, and performing all aspects of the spa ritual rooms, spa front desk, and spa boutique; to perform job responsibilities satisfactorily and to according to department standards. The Lead Spa Host/Attendant anticipates guest needs, creates a welcoming environment, and upholds the highest standards of hospitality and professionalism. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

High School Diploma or GED
Exceptional guest service and associate relations, fostering a welcoming and professional spa environment
Clear and effective communication skills, including verbal, written, and active listening abilities
Strong knowledge of sanitation, hygiene, and cleanliness standards within a spa setting
Confident presentation, facilitation, and platform skills for guest interaction and team leadership
Highly organized with the ability to manage multiple priorities in a fast‑paced environment
Proficient in standard software applications and hotel/spa management systems
Solid understanding of spa equipment, functionality, and routine maintenance requirements
Effective decision‑making skills with sound judgment under pressure
Working knowledge of overall hotel operations and how they impact spa services and performance
Ability to manage labor productivity while maintaining service excellence and cost controls
Strong problem‑solving and analytical skills to address operational and guest‑related challenges
Skilled in building consensus and collaborating effectively with cross‑functional teams
Proven conflict resolution and guest recovery skills
Effective trainer and facilitator, capable of coaching and developing team members
Knowledge of purchasing processes, inventory control, supplies, and equipment management
Understanding of competitive market trends and guest expectations within the spa and wellness industry
Knowledge of applicable governmental regulations and safety standards, including OSHA, EPA, ADA, CFC, and NFPA compliance
Valid Clark County Health Card
Valid Las Vegas Alcohol Awareness Card (TAM Card)

Nice To Haves

1–2 years of experience in a luxury hospitality, spa, or wellness environment preferred.
Proven background in high-end customer service, appointment scheduling, and retail sales.
Familiarity with spa treatments, wellness concepts, and premium product lines is a plus.

Responsibilities

Supports the Spa Manager in overseeing the daily operations of the spa, ensuring service excellence, operational efficiency, and adherence to brand and property standards.
Assumes full leadership responsibility for spa operations in the absence of the Spa Manager, including staff oversight, guest relations, and decision‑making.
Ensures all spa associates are properly equipped with required supplies, tools, equipment, and clean, professional uniforms to perform their roles effectively.
Assists in maintaining spa equipment in optimal working condition, coordinating regular inspections and maintenance for all facilities and equipment, including fitness equipment, sauna and steam rooms, hot and cold plunge pools, hydrotherapy pools, steamers, electronic massage and facial tables, soaking tubs, pedicure chairs, magnifying mirrors, towel cabbies, nail dryers, UV sterilizers, and related spa assets.
Upholds impeccable cleanliness and organization standards throughout all spa areas, treatment rooms, locker rooms, and equipment storage spaces.
Ensures spa facilities remain safe, secure, and compliant for both guests and associates by following safety protocols and addressing potential hazards promptly.
Understands, enforces, and complies with all loss prevention, cash handling, and asset protection policies and procedures.
Models exemplary guest service behaviors, consistently setting a positive example for team members through professionalism, courtesy, and attentiveness.
Actively engages with guests to gather feedback regarding service quality and product offerings; responds professionally to guest concerns, resolving complaints effectively and escalating issues when appropriate.
Empowers spa associates to deliver exceptional guest experiences by clearly communicating service expectations, standards, and decision‑making parameters.
Observes associate service behaviors and performance, providing timely coaching, feedback, and recognition to drive continuous service improvement.
Utilizes available training tools and resources to support associate development; assists with onboarding, conducts on‑the‑job training, and reinforces brand and service standards.
Maintains consistent and transparent communication with spa associates to promote awareness of business objectives, operational changes, and performance expectations.
Actively participates in associate recognition initiatives by celebrating achievements, publicly acknowledging team contributions, and fostering a culture of appreciation across all shifts.
Adjusts staffing levels, schedules, and service coverage to meet fluctuating guest demand while aligning with labor productivity goals and budget guidelines.
Assists the Spa Manager with scheduling, labor tracking, and reviewing associate time and attendance to ensure compliance with policies and wage regulations.
Supports the implementation and adherence to cash control procedures, ensuring transactions are handled accurately and responsibly by all spa team members.
Performs additional duties and reasonable requests as assigned by management, contributing flexibly to the overall success of the spa and resort operations.