Lead Solutions Engineer

haku • Miami, FL

1d • Hybrid

About The Position

At haku, our Solutions Engineers are some of the most impactful people in the company. They sit at the intersection of Sales, Product, Customer Experience, and Marketing, helping organizations evaluate how technology can transform their business. They guide buying committees through complex decisions, translate business challenges into solutions, and serve as trusted advisors throughout the sales process. We're looking for a Solutions Engineer Lead to help shape the next chapter of our pre-sales organization. This is a player-coach role for someone who thrives in enterprise software sales environments, loves solving complex business problems, and enjoys helping both customers and teammates succeed. You'll partner closely with Account Executives on strategic opportunities, lead discovery and solutioning conversations, deliver compelling demonstrations, mentor other Solutions Engineers, and serve as a key voice of the customer internally. This role is ideal for someone who has experience as a Senior Solutions Engineer, Solutions Consultant, Sales Engineer, or Solutions Engineering Lead and is looking for an opportunity to make a significant impact within a fast-growing technology company. If you're energized by helping customers solve meaningful challenges, influencing product strategy, and building a world-class Solutions Engineering function, we'd love to meet you.

Requirements

• 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Consultant, Product Specialist, or similar pre-sales role within a SaaS organization
• Experience supporting enterprise and complex mid-market software sales cycles with multiple stakeholders and decision makers
• Proven ability to lead product demonstrations, workshops, discovery sessions, technical evaluations, and executive presentations
• Experience partnering closely with Account Executives to develop deal strategy and advance opportunities through the sales process
• Strong business acumen with the ability to align technical solutions to customer objectives and business outcomes
• Exceptional communication, presentation, and stakeholder management skills
• Experience mentoring, coaching, or leading other Solutions Engineers, Product Specialists, or pre-sales professionals
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth environment
• Self-starter with a high degree of intellectual curiosity and a desire to continuously learn and improve

Nice To Haves

• Experience collaborating with Product Management and Product Marketing teams on product launches, positioning, customer feedback programs, or sales enablement initiatives
• Experience creating or contributing to demo assets, competitive intelligence, product training, enablement content, or customer-facing educational materials
• Ability to translate customer feedback, market trends, and competitive insights into actionable recommendations for Product, Marketing, and GTM teams
• Experience with CRM platforms, ecommerce solutions, fundraising technology, payment processing, event management software, or marketing automation platforms
• Experience working with nonprofit organizations, fundraising programs, endurance events, or mass participation event technology

Responsibilities

• Lead Strategic Product Evaluations: Partner with Account Executives throughout the sales cycle to help prospects understand how haku can solve their business challenges. You'll lead discovery-driven demonstrations, technical discussions, workshops, and executive presentations that connect platform capabilities to business outcomes.
• Own Enterprise Demonstration Strategy: Develop compelling demonstration experiences that showcase haku's value across multiple buyer personas and use cases. You'll continuously refine demo environments, storytelling, and presentation strategies to improve buyer engagement and win rates.
• Coach and Develop Solutions Engineers: Serve as a mentor and leader for Solutions Engineers across the organization. You'll help establish best practices, improve demo quality, provide coaching, and contribute to the long-term development of the Solutions Engineering function.
• Be the Voice of the Customer: Work closely with prospects, customers, Customer Experience, and Sales to identify recurring trends, product gaps, and opportunities. You'll help ensure customer feedback is effectively communicated to Product leadership and incorporated into future planning.
• Product & Go-to-Market Partnership: Partner closely with Product Management and Product Marketing to ensure customer insights are reflected in product strategy, positioning, messaging, and go-to-market execution. Support launch readiness for new features and functionality by helping develop demonstrations, enablement materials, training content, and customer-facing assets. Contribute to competitive intelligence efforts by gathering market feedback and identifying trends that impact customer buying decisions. Serve as a key voice of the customer, ensuring feedback from prospects, customers, Sales, and Customer Experience teams is shared effectively across the organization.
• Drive Product Readiness and Enablement: Stay deeply connected to product development and upcoming releases. Help ensure Sales and Customer Experience teams are educated on new functionality, positioning, competitive differentiation, and best practices.
• Support Strategic Deals: Act as a trusted advisor throughout complex buying cycles. Help navigate technical evaluations, solution design conversations, stakeholder alignment, and executive-level discussions that ultimately help haku win new business.
• Help Build the Future of the Function: We're growing quickly, and this role will play an important part in defining how Solutions Engineering operates at haku. You'll have the opportunity to influence processes, tools, documentation, onboarding, and the overall evolution of the team.

Benefits

• Flexible PTO + paid holidays
• Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
• 401k with employer matching (after 90 days)
• Hybrid work model
• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
• Professional Development Reimbursement (after 6 months)
• Monthly credit towards wellness activities (gym, meal plans, mental health costs)
• Free access to wellness subscriptions, mental health and financial planning platforms
• Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
• Company-paid parking in the heart of Brickell
• State-of-the-art Apple computer and accessories
• Wellness activities, happy hours, and company-wide fun events
• Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed