Lead Solution Engineer

Voya Financial • Windsor, CT

2d • Remote

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Requirements

• Requires a Bachelor’s degree in Computer Science, Computer Engineering, or a closely related field, or foreign equivalent, and five (5) years of experience in an IT Infrastructure design and implementation role or related position.
• Designing, administrating and supporting the Kubernetes platforms including RedHat OpenShift Container Platform.
• Application servers (JBoss, Tomcat) and Web servers (Apache and IIS) and experience in configuration, troubleshooting and performance tuning of the application and web servers.
• F5 Load Balancer, Bind DNS and Cloudflare DNS.
• Automation experience in Terraform, Ansible and Kubernetes package manager Helm.
• Multiple DevOps (Jenkins, GitHub, ArgoCD, or Artifactory,) tools, and techniques and experience in infrastructure automation and configuration management.
• Working with SDLC and Information Technology Infrastructure (ITIL) processes.
• Disaster recovery and contingency plan development.

Nice To Haves

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Responsibilities

• Design and architect OpenShift container platform for enterprise applications.
• Lead the deployment, configuration, upgrade and management of OpenShift clusters.
• Collaborate with development, operations, and security teams to ensure seamless integration and compliance.
• Define CI/CD pipelines and automation strategies for OpenShift container platform.
• Provide input and design assistance during the implementation of technical designs and plans by the Supplier(s).
• Understand and help lead the vendor through the complex interworking between technology stacks.
• Assist the solutions engineering consultant in analyzing business requirements and developing complex technical solutions.
• Research of potential system solutions, including evaluating product and vendor products and services.
• Help vendors identify the root cause of, and recommend corrective actions in response to, system outages or performance issues and will track vendor remediation plans.
• Work independently on medium-scale and complexity projects or problem-solving exercises.
• Recommend vendors take corrective action as needed based on an understanding how SLAs are built, monitored, and measured.
• Monitor vendor progress across a variety of projects and remediation plans.
• Collaborate with Supplier(s) and provide direction on change implementation plans.
• Assist the Solutions Engineer Consultant to prepare strategy and roadmap presentations.
• Analyze daily/weekly/monthly reports that track Supplier(s) adherence to SLA and KPI metrics.
• Participate in P1/P2/P3 troubleshooting calls as requested.
• Involve in approving vendor RCAs.
• Be available for on-call rotation.
• Work collaboratively with all IT functions.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior