(Telecom) Lead Software Engineer

Magellan Health

About The Position

Telecom Senior Software Engineer will design, build, and maintain software and systems for communication networks, focusing on coding, testing, integrating, and optimizing network performance, security, and user experience, working with API’s, protocols, hardware, and cross-functional teams to ensure reliable, efficient data exchange. Key responsibilities include developing applications, automating tasks, troubleshooting, and documenting specifications for complex systems. Key Responsibilities Software Development: Code, test, and maintain telecom applications, focusing on Genesys Cloud UCaaS and CCaaS, VoIP, chat and email, and data services. Performance Optimization: Enhance network efficiency, reliability, and security. Protocol Implementation: Work with networking protocols and standards. Collaboration: Partner with network engineers, architects, and other teams. Troubleshooting & Maintenance: Debug issues and ensure smooth operation. Documentation: Create technical specifications, network diagrams, and system documentation. Essential Skills & Qualifications Education: Degree in Electrical Engineering, Computer Science, or related field. Technical Skills: Strong programming, knowledge of telecom standards, networking frameworks, RESTful web service structure and utilization, and specific technologies (e.g., Genesys Cloud UCaaS and CCaaS, VoIP). Soft Skills: Problem-solving, attention to detail, analytical thinking, teamwork. This position services as an expert technical and industry resource to management, clients and development staff in new uses of information technology in all phases of major system and subsystem development. Provides consultation on internal and industry IT technical and business domain process capabilities including leadership in the identification and recommendation of new IT opportunities and business operations as it relates to application development. Formulates, contributes to, and directs task identification, work effort estimates, and work schedules for research, prototype, and proof-of-concept IT activities. Directs and participates in all aspects of development tasks including data management, application architecture and business architecture. Provides guidance to staff on complex assignments and mentors on new technologies. Works with to break down a complex system into smaller components and coach/lead a team of software engineers to design and develop these components. Functions as primary practitioner coach on the team to grow the capabilities of other engineers on the team. Integrates systems to databases and other applications using middleware such as SnapLogic, REST based services, etc. Understands the relationship between applications and infrastructure. Acts as a leader in the developer community within Magellan and performs demo, knowledge sharing sessions. Writes technical blogs and be active in Open Source Community. Agile, DevOPS and Cloud: Acts as expert for automated testing strategies, including TDD and ATDD. Works on Agile software development projects. Understands advanced concepts of Containers, Micro-Services, Continuous Integration Develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others. Identifies track key metrics produced by the application. Performs load and performance testing on the applications and have advanced troubleshooting ability to tune the application to scale. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Requirements

Degree in Electrical Engineering, Computer Science, or related field.
Strong programming, knowledge of telecom standards, networking frameworks, RESTful web service structure and utilization, and specific technologies (e.g., Genesys Cloud UCaaS and CCaaS, VoIP).
Problem-solving, attention to detail, analytical thinking, teamwork.
4+ years related experience including a minimum of 2+ years designing, building and deploying software in IT.
Critical thinker.
Demonstrated problem solving techniques.
Strong verbal and written communication skills.
Understands advanced concepts of Containers, Micro-Services, Continuous Integration
Works on Agile software development projects.
Understands the relationship between applications and infrastructure.
Acts as a leader in the developer community within Magellan and performs demo, knowledge sharing sessions.
Writes technical blogs and be active in Open Source Community.

Responsibilities

Code, test, and maintain telecom applications, focusing on Genesys Cloud UCaaS and CCaaS, VoIP, chat and email, and data services.
Enhance network efficiency, reliability, and security.
Work with networking protocols and standards.
Partner with network engineers, architects, and other teams.
Debug issues and ensure smooth operation.
Create technical specifications, network diagrams, and system documentation.
Provide guidance to staff on complex assignments and mentors on new technologies.
Integrates systems to databases and other applications using middleware such as SnapLogic, REST based services, etc.
Acts as expert for automated testing strategies, including TDD and ATDD.
Develops highly scalable applications in AWS cloud using tools like Cloud Formation Templates, EC2, SWF, ELB, Lambda, S3, RDS/Dynamo DB and others.
Identifies track key metrics produced by the application.
Performs load and performance testing on the applications and have advanced troubleshooting ability to tune the application to scale.