Lead Software Engineer: ServiceNow & GenAI–Now Assist (HYBRID)

State Farm•Dunwoody, GA

3d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Qualified candidates must live within close proximity to a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment. HUB LOCATIONS: Bloomington, IL; Richardson, TX; Tempe, AZ; or Dunwoody, GA. Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Requirements

ServiceNow Engineering Expertise — Strong hands-on experience with ServiceNow reporting/analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities.
Software Engineering & Integration — Strong development skills with Java and/or Python/JavaScript, APIs, enterprise integrations, automation, and reusable solution design.
AI & Automation Engineering — Ability to apply Now Assist, AI Agents, MCP, workflow automation, and intelligent tooling to improve support and operational processes.
Technical Problem Solving — Ability to take an assigned problem, analyze it across multiple technology layers, determine the best technical approach, and deliver a production-ready solution.
Observability & Operational Engineering — Experience using monitoring, telemetry, and operational data to improve the end-user experience, strengthen diagnostics, reduce operational toil, and make software product teams more effective.
Strong analytical and technical problem-solving skills.
Ability to work across multiple technology platforms and independently determine technical approaches for assigned work.
Strong written and verbal communication skills.
Primary engineering focus will include ServiceNow, Client, On-Premises, Salesforce, and Cloud platforms.

Nice To Haves

Experience with Agile development, DevOps, CI/CD, Git-based development, and Infrastructure as Code.
Understanding of software architecture, design patterns, observability, performance engineering, SRE principles, and ITIL practices.
Strong technical documentation skills including runbooks, troubleshooting guides, architecture diagrams, technical designs, and knowledge articles.

Responsibilities

Design and implement solutions that improve the end-user experience, increase operational efficiency, reduce manual effort, and help Claims software product teams operate more effectively.
Work across ServiceNow, AI, automation, observability, and other enterprise technologies.
Receive prioritized threads of work and be responsible for taking them from technical analysis and design through development, implementation, and support.
Focus on ServiceNow Reporting and Analytics, Now Assist, Virtual Agent, ServiceNow AI Agents, automation, and emerging Model Context Protocol (MCP) capabilities.
Develop solutions that improve the end-to-end user experience, from the workstation and connectivity through the applications and services users rely on.
Build reusable capabilities that improve product-team Run efficiency, reduce operational toil, strengthen diagnostics, and automate repeatable support activities.
Design and develop ServiceNow solutions including reporting, analytics, workflows, integrations, automation, and operational dashboards.
Develop and enhance solutions using Now Assist, Virtual Agent, ServiceNow AI Agents, MCP servers, and other emerging AI capabilities.
Integrate ServiceNow with Salesforce, observability platforms, enterprise applications, cloud services, and on-premises technologies.
Develop APIs, scripts, automation, and software components that support enterprise-scale solutions.
Troubleshoot complex issues across applications, integrations, infrastructure, networks, and client environments.
Take assigned engineering work from design through implementation, documentation, and production support.
Apply DevOps, observability, reliability, and software engineering best practices.
Collaborate with product teams, platform teams, infrastructure teams, support organizations, and business partners.

Benefits

Compensation is based on our standard 38:45-hour work week!
Potential starting salary range: $107,000 - $160,000
Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 14% of base salary
Annual raise and bonus.
Robust health and wellbeing programs.
State Farm pays most of your healthcare premium.
Multiple healthcare plan options, including a high deductible plan.
All medical plans provide 100% coverage for in-network preventative care.
Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
Ability to start a savings account or consider financing through our State Farm Federal Credit Union!
Generous time off policies.
Opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
Free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.