Lead Software Engineer

Genesys•Menlo Park, CA

1d•$121,000 - $212,800•Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys Cloud Services, Inc. seeks Lead Software Engineer – Media Services Group in Menlo Park, CA. Telecommuting allowed for this position.

Requirements

Bachelor’s degree in Computer Science or related field (or foreign equivalent) plus five (5) years of experience in a computer-related occupation OR a Master’s degree in Computer Science or related field (or foreign equivalent) plus three (3) years of experience in a computer-related occupation.
Experience with developing applications using Java and Kotlin.
Experience with REST-style web services and frameworks using Spring Boot.
Experience with developing, managing, working with CI/CD pipelines.
Experience with Linux.
Experience with networking concepts.
Experience with AWS Cloud technologies.

Responsibilities

Develop and deploy highly available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud platform.
Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability.
Design and implement major changes and new features.
Identify bottlenecks and problems throughout the infrastructure.
Actively review code and provide peer feedback.
Provide coaching, guidance, and training to more junior development staff.
Explain difficult concepts and influences colleagues below and above their level.
Collaborate with engineering teams to identify and resolve pain points.
Manages major technical projects, involving delegation of work and review of products.
Troubleshoot production issues and come up with solutions as required.