Lead Software Engineer - CQA and Customer Care

Publix Super Markets•Lakeland, FL

3d•Hybrid

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. Join the Publix Technology Team as a Lead Software Engineer supporting the CQA and Customer Care business areas. In this role, you will provide technical leadership and hands-on engineering expertise to deliver secure, compliant, and scalable enterprise platforms and integrations. You will collaborate closely with Architecture, Product Owners, Business Systems Analysts, Security, and Quality teams to design, build, and support complex technology solutions across the organization. As a Lead Software Engineer, you will guide technical direction and execution for complex applications and integrations, from design through deployment and operational support. You will perform peer code reviews, lead technical problem resolution, and serve as a subject matter expert within the product portfolio. This role ensures solutions align with architectural standards, security requirements, and long-term maintainability objectives, while supporting new implementations, system modernizations, enhancements to existing platforms, and enterprise-wide integrations.

Requirements

9+ years of software engineering experience in a large, distributed enterprise environment
Experience leading technical design and development efforts across multiple teams and platforms
Experience designing and implementing API-driven, event-based, and integration-heavy solutions, including messaging and asynchronous processing
Experience with event-driven architectures and messaging platforms (e.g., Kafka or equivalent technologies)
Experience with cloud platforms and services, including cloud databases, messaging, and integration technologies
Experience with automated testing, test-driven development (TDD), and modern DevOps practices
Experience using CI/CD pipelines and source control platforms
Experience extending and integrating commercial or SaaS platforms within an enterprise technology ecosystem
Experience developing solutions that support contact center operations, customer interaction platforms, or enterprise service workflows
Experience with AI-enabled platforms and automation capabilities, including: AI-assisted automation and decision support, Natural language processing (NLP) and text analytics, AI-driven classification, routing, or recommendation functionality
Experience designing, configuring, or extending low-code / no-code platforms, including: Power Platform development (Power Apps, Power Automate, Dataverse), Integration of low-code solutions with enterprise system

Responsibilities

Lead the technical design, development, testing, implementation, and support of complex, enterprise-scale technology solutions with minimal guidance
Provide technical leadership and guidance across multiple teams and platforms, ensuring alignment with architectural standards, security policies, and compliance requirements
Serve as the technical expert for assigned systems, providing guidance and resolution for highly complex technical issues
Translate complex business requirements into scalable, reliable, and maintainable technical solutions
Lead and participate in technical design reviews, peer code reviews, and architecture discussions to ensure solution quality and consistency
Provide technical input into solution scope, estimates, dependencies, and risk considerations
Ensure solutions meet performance, reliability, usability, scalability, and total cost of ownership expectations
Develop and maintain implementation plans, technical documentation, and operational runbooks
Partner with Business Systems Analysts, Product Owners, QA Analysts, and stakeholders to define acceptance criteria and support user acceptance testing
Guide and mentor software engineers through technical challenges, design decisions, and engineering best practices
Diagnose and resolve complex system issues by identifying root causes and determining appropriate remediation and escalation paths
Support after-hours implementations and provide on-call support for critical systems as required
Advocate for continuous improvement, innovation, and operational excellence across supported platforms