Lead Software Engineer, Account Management-ThousandEyes(Hybrid)
About The Position
The Cisco ThousandEyes Account Management team builds the foundational services that manage customer identities, access, entitlements, and contracts across Cisco ThousandEyes. This role involves setting the technical direction for the Account Management Platform, guiding architecture across secure, scalable microservices, high-throughput APIs, and customer-facing web applications. The engineer will identify and lead improvements in architecture and operations to enhance reliability, security, scalability, cost efficiency, and developer productivity. Key initiatives include web application migrations, API and workflow modernization, and asynchronous service decoupling. The role requires partnering with various stakeholders, mentoring software engineers, and raising engineering standards to ensure the team delivers dependable platform capabilities and sustains long-term technical progress.
Requirements
- Bachelors + 8 years of software engineering experience, or Masters + 6 years of software engineering experience, or PhD + 3 years of software engineering experience
- Experience designing, deploying, and maintaining solutions using Java, Kotlin, or Scala.
- Experience designing and operating distributed systems that integrate with identity and access management solutions, including microservices and APIs.
- Experience leading cross-functional technical initiatives, software and system architecture design, and mentorship of software engineers.
- Experience delivering production software in an Agile/Scrum framework.
Nice To Haves
- Experience with IAM concepts, including authentication, authorization, single sign-on, role-based access control, and identity lifecycle management.
- Experience with IAM protocols and standards: OAuth 2.0, OpenID Connect (OIDC), SAML, and SCIM.
- Experience defining technical roadmaps involving cloud-native architectures, observability, automated testing, continuous delivery, and production operations.
Responsibilities
- Set the technical direction for the Account Management Platform.
- Guide architecture across secure, scalable microservices, high-throughput APIs, and customer-facing web applications.
- Identify gaps in architecture and operations, then initiate and lead improvements that strengthen reliability, security, scalability, cost efficiency, and developer productivity.
- Lead high-impact initiatives such as web application migrations, API and workflow modernization, and asynchronous service decoupling.
- Partner with engineering, product, security, customer success, and other stakeholders to align priorities, communicate complex decisions, and deliver results across organizational boundaries.
- Mentor software engineers and raise engineering standards so the team can deliver dependable platform capabilities and sustain long-term technical progress.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
