Lead Site Reliability Engineer (GTAM)

JPMorgan Chase & Co.•Plano, TX

About The Position

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Lead Site Reliability Engineer at JPMorganChase within the Corporate sector, Enterprise Technology team, you are an integral part of a team that develops high-quality architecture solutions for critical software applications and platforms. You will lead resiliency design reviews, break down complex problems, and mentor engineers, driving significant business impact and shaping the target state architecture through your expertise in multiple architecture domains.

Requirements

Formal training or certification on software engineering concepts and 5+ years applied experience
At least 5 years as an SRE and at least 10 years in a highly regulated industry such as Banking
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and site reliability best practices, with the ability to implement these practices within an application or platform
Demonstrated experience designing, deploying, and supporting highly available services in a public cloud environment (AWS, Azure, or GCP); familiarity with cloud-native observability, auto-scaling, and infrastructure-as-code is essential
Fluency in at least one programming language (e.g., Python, Java Spring Boot, .Net)
Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
Proficiency and experience in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk
Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform)
Experience with containers and container orchestration (e.g., ECS, Kubernetes, Docker)
Experience troubleshooting common networking technologies and issues

Nice To Haves

Ability to identify and solve problems related to complex data structures and algorithms
Drive to self-educate and evaluate new technology
Ability to teach new programming languages to team members
Ability to expand and collaborate across different levels and stakeholder groups

Responsibilities

Demonstrate and champion site reliability culture and practices, exerting technical influence across your team
Lead initiatives to improve reliability and stability of applications and platforms using data-driven analytics
Collaborate with team members to define service level indicators and work with stakeholders to establish service level objectives and error budgets
Provide technical leadership and guidance for medium to large-sized products
Proactively identify and resolve technology-related bottlenecks in your areas of expertise
Act as the main point of contact during major incidents, quickly identifying and solving issues to avoid financial losses
Document and share knowledge within the organization through internal forums and communities of practice