Lead Setting Call Center Agent

Best Choice Roofing•Goodlettsville, TN

About The Position

We are seeking a Lead Setting Call Center Agent who will be responsible for managing inbound calls and proactively contacting sales leads to identify opportunities and schedule qualified appointments with homeowners. This position plays a key role in creating quality sales opportunities for our in-home sales professionals by effectively communicating with prospects, following established call processes, overcoming objections, and securing appointments. The ideal candidate is a strong communicator who is persuasive, adaptable, organized, comfortable multitasking, and proficient with computer systems. A proactive, results-driven attitude and the ability to build rapport quickly with potential customers are essential for success in this role.

Requirements

Call center, sales, or appointment-setting experience preferred.
Strong verbal and written communication skills with the ability to build rapport quickly.
Comfortable multitasking between conversations, computer systems, and data entry.
Driven, motivated, and goal-oriented with a strong desire to succeed.

Responsibilities

Handling inbound calls and making outbound calls to online leads, lead providers, and inbound lead forms.
Using the provided call script as a guide to create natural conversations, build rapport, overcome objections, and effectively set appointments.
Following the established SOPs and call cadence for each lead source.
Scheduling and confirming appointments for the sales team while ensuring all relevant information is accurately communicated.
Maintaining accurate and up-to-date records of calls, appointments, follow-ups, and customer interactions within our internal systems.
Consistently meeting or exceeding daily, weekly, and monthly appointment-setting and conversion goals.