Lead Services Engineer - Technical Support Generator/Turbine Controls

GE Vernova•Longmont, CO

2d•Remote

About The Position

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Requirements

Bachelor’s degree in Electrical Engineering, Controls Engineering, Automation, Computer Science, or related technical discipline.
5 Years experience in technical support, controls engineering, industrial automation, or power generation systems.
Strong knowledge of: GE turbine control systems, HMI systems, Industrial networking protocols and infrastructure.
Proven experience troubleshooting complex technical issues in remote support environments.
Strong communication skills in English, with the ability to clearly explain technical issues and solutions to varied audiences.
Ability to lead technical discussions, prioritize issues, and manage multiple support cases effectively.

Nice To Haves

Demonstrated deep expertise in diagnosing and resolving issues across GE control, HMI, network, and cybersecurity environments.
Strong experience delivering customer-facing technical support in critical power generation or industrial control environments.
Proven capability to provide technical training on GE control and HMI products to audiences with varying technical backgrounds.
Knowledge of GE excitation products will be considered a strong advantage.
Prior experience supporting customers across multiple regions and time zones, especially Europe and North America.

Responsibilities

Provide remote technical support for GE Vernova Software Control Solutions products and systems.
Diagnose and resolve technical issues related to: Human Machine Interface (HMI) systems, Industrial networking and communications, Cybersecurity configurations and controls, GE turbine control systems (Mark Vie & EX2100e).
Lead troubleshooting efforts for complex customer issues, ensuring timely resolution and high customer satisfaction.
Support system integration, configuration, and performance troubleshooting across software and control environments.
Analyze logs, alarms, network behavior, and system performance data to identify root causes and recommend corrective actions.
Escalate critical or unresolved issues appropriately and coordinate with engineering, product, and field teams as needed.
Document issues, resolutions, best practices, and recurring problem patterns to improve knowledge sharing and service efficiency.
Drive continuous improvement in support processes, technical documentation, and service delivery.
Act as a technical lead within the support function for complex and high-priority issues.
Mentor junior support engineers and help build technical capability across the team.
Collaborate with engineering, product management, project, and service teams to address customer needs and improve product supportability.
Serve as a trusted technical interface for customers, internal stakeholders, and regional teams.

Benefits

Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Relocation Assistance Provided