Lead ServiceNow Engineer

Raymond James•Saint Petersburg, FL

2d•Hybrid

About The Position

Raymond James is seeking a Lead Engineer for our ServiceNow Solutions team. The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform. As a Lead Engineer, you will analyze business requirements and problems and drives research to design quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience/skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the ServiceNow platform delivered on time and within budget. You will manage complex problems independently and demonstrates analytical thinking, are able to make judgements and recommendations based on the analysis and interpretation of data. This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Requirements

ServiceNow IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)
Development in JavaScript on the ServiceNow Platform
Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)
Scoped Applications
Service Portal, UI Builder, Configurable Workspace, and Now Experience Framework
Flow Designer
Integration Hub
Automated Test Framework (ATF)
Bachelor’s: Business Administration, Bachelor’s: Computer and Information Science, Bachelor’s (Required)
General Experience - 6 to 10 years

Responsibilities

Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.
Makes recommendations towards the development of new code or to reuse of existing code.
May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.
May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities.
Remains current with new technologies.
Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
Participates in software system testing and validation procedures, programming and documentation.
Provides technical advice and assists in solving programming problems.
Writes and/or reviews system specifications, including output requirements and flow charts.
Assists in preparing project plans using project management tools.
Reviews test results; documents test activities, and records remedial actions.
Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.
Performs other duties and responsibilities as assigned.