Lead Service Technician

Sparkle Squad•La Grange, IL

2d•Onsite

About The Position

Sparkle Squad is a fast-growing company that has reimagined residential and commercial window and exterior property cleaning by combining exceptional service, efficient systems, and a people-first culture. Since opening in 2012, we have grown into one of the largest window cleaning businesses in North America by focusing on quality workmanship, customer satisfaction, and employee development. We are currently hiring a motivated Lead Service Technician who enjoy working outdoors & indoors, takes pride in high-quality work, and wants to be part of a supportive team environment, while leading jobs and other Technicians. If you are dependable, customer-focused, and ready to build a career in window cleaning, exterior cleaning, field service, or general labor, we would love to hear from you. The Lead Service Technician is responsible for completing residential and commercial window and exterior cleaning services while delivering excellent customer service and maintaining a high standard of safety and professionalism. This role is ideal for someone who enjoys physical work, being outdoors, working as part of a team, and creating a great experience for customers. This position combines window cleaning, exterior service work, customer service, and teamwork in a fast-paced field environment. At Sparkle Squad, operations isn’t about “keeping the lights on” — it’s about building something exceptional. We’re a fast-growing, premium service brand that values structure, accountability, and people who take pride in running a tight ship. As a Service Technician, you will have real influence, and the opportunity to shape how the business runs day-to-day and be rewarded for your efforts. We believe great operations create great customer experiences — and we invest in the people who make that happen. You’ll work alongside driven leaders, manage teams that want to win, and operate within clear systems that allow you to focus on improvement, not chaos. If you’re someone who thrives on organization, leadership, and seeing your standards reflected in the field every day, this is a place where your work truly matters.

Requirements

Enjoy working outdoors & indoors
Takes pride in high-quality work
Wants to be part of a supportive team environment
Leading jobs and other Technicians
Dependable
Customer-focused
Ready to build a career in window cleaning, exterior cleaning, field service, or general labor
Enjoys physical work
Working as part of a team
Creating a great experience for customers
Organization
Leadership

Responsibilities

Execute our service offerings which include: interior & exterior window cleaning, pressure & soft washing, gutter cleaning, and full service Christmas and Holiday lighting services with precision and attention to detail.
Collaborate effectively with crew members to complete jobs safely, efficiently, and professionally.
Clear interaction with the Sparkle Squad team members, customers; handling customer inquiries, providing feedback, and resolving issues like job delays due to weather.
Communicate clearly with clients on-site, addressing questions and ensuring their satisfaction and expectations are met.
Follow all safety protocols and procedures to maintain a safe working environment for yourself and your team.
Take pride in your tools by maintaining the upkeep of tools, supplies, and company service vehicles.
Maintain strong relationships with clients to understand their needs and preferences, and continuously strive to exceed their expectations.
Ability to deliver service work orders and leading other Technicians at the direction of the Operations Manager.