Lead Service Technician

Gills Point S Tire & Auto • Ontario, OR

10d • $45,000 - $55,000

About The Position

At Gills Point S, the team is focused on providing exceptional customer service while ensuring employees feel valued, respected, and engaged. The Lead Service Technician maintains, repairs, and replaces vehicle tires to support vehicle safety and performance. The position inspects tires for wear, damage, and alignment issues; performs tire repairs and replacements; and advises customers on tire maintenance and selection. The role also performs retail tire services, oil changes, preventative maintenance, and under-car mechanical work. As a lead, the technician coaches, trains, and mentors other Service Technicians.

Requirements

• High school diploma or equivalent.
• Valid driver's license and acceptable driving record.
• Ability to lift heavy objects, stand for extended periods, and perform physically demanding tasks.
• Manual dexterity to handle tools and perform precise tasks.
• Attention to detail when inspecting and repairing tires to support vehicle and personal safety.
• Ability to communicate effectively with customers and explain technical information clearly.
• Problem-solving ability to diagnose issues and determine appropriate repairs.
• Ability to work well as part of a team.

Nice To Haves

• Technical or vocational training in automotive repair, tire technology, or a related field.
• Familiarity with tire repair tools used for tire changes, balancing, and repairs.
• Willingness to pursue TIA certification with company support and assistance.

Responsibilities

• Mount and dismount tires on vehicles.
• Balance tires to ensure proper weight distribution.
• Identify and repair tire punctures and other damage, including patching or plugging tires as needed.
• Conduct visual vehicle inspections for wear or damage and understand basic components such as suspension, brakes, steering, wiper blades, dashboard lights, and exterior lights.
• Evaluate vehicles or trailers and lift them using proper equipment and safety protocols.
• Rotate tires and check and adjust tire pressure to recommended levels.
• Understand tire sizing, brands, tread designs, bead types, features, and benefits; wheel bolt patterns, lug nut styles and thread pitches, wheel lip styles, TPMS styles, reverse mounting, and proper clamping; and tube sizing, valve stem styles, and rubber compounds.
• Interact with customers to understand their tire needs and provide recommendations.
• Use proper greeting and phone etiquette.
• Understand store product inventory, receive products, and locate products.
• Maintain and calibrate equipment, including tire changers and balancers.
• Inspect tires for defects and ensure they meet safety standards.
• Maintain records of tire installations, repairs, and other services performed.
• Follow safety protocols and guidelines to prevent accidents or injuries.
• Drain old engine oil, replace oil filters, and check and top off transmission fluid, brake fluid, coolant, and other fluids.
• Use proper equipment to flush coolant, brake, and transmission fluids.
• Apply lubricants to vehicle components as needed.
• Inspect and replace air, cabin air, and fuel filters as needed.
• Replace or repair brake components, including brake pads, rotors, calipers, master cylinders, and brake lines; test brake function and make necessary adjustments.
• Inspect wheel bearings for wear and tear.
• Replace or repair worn or damaged suspension and steering parts, including ball joints, tie rods, shocks, struts, springs, and bushings.
• Inspect for signs of misalignment, such as uneven tire wear or bent or broken parts, and measure worn-part tolerances.
• Operate computerized wheel alignment equipment to measure and adjust camber, caster, and toe.
• Coach, train, and mentor other Service Technicians.

Benefits

• Paid time off.
• Stable working hours.
• Training and opportunities for training and career advancement.
• Medical, dental, vision, LTD, STD, life insurance, and accidental benefits available after 60 days.
• Competitive wages.
• 401(k) savings plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED