Lead Service Technician

Energy Transfer•Brookville, PA

About The Position

A Lead Service Technician (LST) maintains and services USA Compression equipment, reporting to the Area Service Manager. The role works with minimal supervision and significant autonomy, including developing Field Service Technicians (FSTs), serving as their subject matter expert, performing scheduled maintenance safely, maintaining customer relationships, and providing first-line equipment troubleshooting support. The LST participates in start-ups, major maintenance, significant failures, overhauls, and advanced troubleshooting and diagnostic repairs. The position also supports Area operations and supervisory duties as assigned, and helps maintain a safe, professional workplace aligned with the company’s culture. The position is full-time and hourly. Work typically involves driving a USA Compression service vehicle to customer locations for repair and maintenance. Travel is required up to 90% of working time. Worksites may be indoors or outdoors and conditions vary by location, including temperature and weather extremes, high noise, and potentially hazardous chemicals and materials. Safety is emphasized when working with heavy equipment and machinery.

Requirements

High school diploma or equivalent.
At least 4 years of experience in gas compression.
Valid driver’s license and a motor vehicle record acceptable to USA Compression.
Strong interpersonal, written, and verbal communication skills.
Excellent customer service skills when working with customer field personnel, onsite vendors, and other employees.
Ability to understand company and supervisor communications, including training, procedures, and instructions.
Ability to manage work independently with little or no supervision.
Strong mechanical ability, including electrical and natural gas compression knowledge.
Ability to teach and communicate technical and soft skills to support FST training and development.
Experience reading and understanding technical manuals.
Thorough knowledge of relevant HSE procedures and regulations.
Experience configuring natural gas compression equipment.
Solid computer and communication technology skills.
Ability and flexibility to work extended hours, including periodic on-call weekends.
Ability to legally work in the United States.
Ability to lift more than 50 pounds periodically.
Ability to stand and walk on uneven or varied terrain and climb ladders and stairs; stoop, squat, kneel, crouch, and crawl as tasks require.
Ability to work in varying indoor and outdoor conditions, including temperature and weather extremes, high noise levels, and potential exposure to hazardous chemicals and materials.

Nice To Haves

Technical or trade school certification, a college degree, or additional work experience in a related field.
Experience with CAT, Ariel, and/or Cummins equipment.
CAT Gas Engine II, Troubleshooting, or Electronics certifications; CAT 3500, 3600, ADEM 3, or ADEM 4 certifications; or Ariel Mechanics 1 or 2 certifications.
Prior management experience.
Interest and ability to further develop people and business management skills.

Responsibilities

Participate in start-ups, major maintenance, significant failures, overhauls, and high-end troubleshooting and advanced diagnostic repairs on a variety of equipment.
Lead by example and serve as a subject matter expert and role model for Field Service Technicians, supporting their technical and professional development.
Help ensure natural gas compression units meet runtime requirements under contractual agreements.
Respond promptly and accurately to customer inquiries and communicate with the Area Service Manager.
Partner with the Area Service Manager to support smooth and efficient Area operations.
Maintain and safely operate a company vehicle or commercial truck according to company guidelines.
Communicate with the sales team to identify sales, customer, or equipment opportunities.
Use the WMS and coordinate with the parts department to ensure sufficient parts inventory for Area units.
Keep Area units clean and maintain safe working conditions according to housekeeping rules.
Represent the company positively and assist with recruiting Field Service Technicians.
Assist with supervisory duties when the Area Service Manager is absent or as assigned.
Follow the company handbook and company and customer safety and environmental policies.
Perform other duties or responsibilities assigned by a supervisor.