Lead Service Support Representative

Thermo Fisher Scientific • San Diego, CA

3d • $24 - $32 • Onsite

About The Position

As part of Thermo Fisher Scientific, the Lead Service Support Representative coordinates essential laboratory services that support scientific research. The role serves as the primary liaison among customers, service vendors, and internal teams to ensure effective delivery of critical laboratory support services. Responsibilities include managing work order processing, coordinating service scheduling, maintaining accurate asset records, and implementing improvement initiatives.

Requirements

• At least 4 years of experience in laboratory operations or a customer service environment.
• Strong proficiency in Microsoft Office, especially Excel and Outlook.
• Experience with computerized maintenance management systems (CMMS).
• Ability to manage multiple priorities and meet deadlines.
• Excellent customer service and relationship management skills.
• Strong verbal and written communication skills.
• Ability to work independently and proactively resolve issues.
• Ability to lift, push, and pull up to 40 pounds.
• Willingness to wear required personal protective equipment, such as lab coats and safety glasses.
• Ability to stand and walk for extended periods.
• Strong attention to detail and data accuracy.
• Experience with inventory management and asset tracking.
• Commitment to safety protocols and regulatory compliance.
• Demonstrated problem-solving abilities.
• Support for the company values of Integrity, Intensity, Innovation, and Involvement.

Nice To Haves

• Knowledge of laboratory equipment and operations.

Responsibilities

• Serve as the primary liaison between customers, service vendors, and internal teams.
• Manage work order processing.
• Coordinate service scheduling and service activities.
• Maintain accurate asset records.
• Implement improvement initiatives.
• Escort vendors and coordinate service activities.

Benefits

• Variable annual bonus may be available based on company, team, and/or individual performance, in accordance with company policy.
• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability, in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), allowing eligible colleagues to purchase company stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed