Lead Service Support Representative

Thermo Fisher Scientific • San Diego, CA

1d • Onsite

About The Position

As part of Thermo Fisher Scientific, the Lead Service Support Representative coordinates essential laboratory services that support scientific research. The role serves as the primary liaison between customers, service vendors, and internal teams to help ensure effective delivery of critical laboratory support services. Responsibilities include managing work order processing, coordinating service scheduling, maintaining accurate asset records, and implementing improvement initiatives. The position offers the opportunity to contribute to scientific research and develop a career with an organization focused on making the world healthier, cleaner, and safer.

Requirements

• At least 4 years of experience in laboratory operations or a customer service environment.
• Strong proficiency in Microsoft Office, especially Excel and Outlook.
• Experience with computerized maintenance management systems (CMMS).
• Ability to manage multiple priorities and meet deadlines.
• Excellent customer service and relationship management skills.
• Strong verbal and written communication skills.
• Ability to work independently and proactively resolve issues.
• Ability to lift, push, and pull up to 40 pounds.
• Willingness to wear required personal protective equipment, such as lab coats and safety glasses.
• Ability to stand and walk for extended periods.
• Strong attention to detail and data accuracy.
• Experience with inventory management and asset tracking.
• Commitment to safety protocols and regulatory compliance.
• Demonstrated problem-solving abilities.
• Ability to escort vendors and coordinate service activities.
• Commitment to the company values of Integrity, Intensity, Innovation, and Involvement.

Nice To Haves

• Knowledge of laboratory equipment and operations.

Responsibilities

• Serve as the primary liaison between customers, service vendors, and internal teams.
• Coordinate delivery of laboratory support services.
• Manage work order processing.
• Coordinate service scheduling.
• Maintain accurate asset records.
• Implement improvement initiatives.
• Escort vendors and coordinate service activities.

Benefits

• Choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
• May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed