Lead Service Delivery Center Coordinator

Elite Parking Services of America•Jacksonville, FL

22h

About The Position

Lead Service Delivery Center Coordinator for Elite Parking Services, a uniquely positioned, rapidly scaling company. As a member of the Elite leadership team, you will play an instrumental role in developing, acclimating, and enhancing team member experience and company culture at Elite. The successful candidate will possess a blend of self-confidence, humility, and high-achievement drive, with a strong focus, internal understanding, and appreciation for Key Performance Indicators and measurable results driven management styles. You will own the day-to-day operations, performance, and financial results of assigned parking and transportation locations, serving as the primary operational leader and point of accountability for each facility. Ensure locations & center teams are appropriately staffed, trained, and operating in compliance with company and client requirements. Possess strong knowledge in DOT regulations and passenger transit dispatch operations. Provides quarterly evaluations and service delivery feedback. Ensure consistent delivery of on-time & accurate information both internal and externally to critical stakeholders. Knows how to utilize data to oversee service delivery remotely to effectively manage the service. Knows how to coach teams through complex leadership issues. Display high levels of Perseverance and Accountability. Have an attitude and track record that displays continuous personal and professional growth. Know how to execute the daily operations control and command of the center. Know how to delegate effectively to team to ensure service execution. Works independently with little direction other than a strategic company plan. Ensures no downtime in service delivery. Validates & ensure that all information & KPIs deriving from the center and their team is 100% accurate, and timely. Provides direct teams with quarterly expectations and are held accountable to seat numbers and service delivery. Management fully utilizing service model to oversee and manage service delivery. Is team focused, tactful, mature, and know how to get along with people in all environments. ENSURE MAINTENANCE OF COMPANY STANDARDS OF SERVICE DELIVERY REGARDLESS.

Requirements

Minimum 1 year in management/supervisor role for transportation, dispatch, shuttle, transit, parking, logistics, or operations supervision experience
Minimum 1 year experience developing implementing & utilizing company Budgets & client P&Ls, completing Demand Analysis, & executing on Service KPI
Minimum 1 year of Strong workforce scheduling experience
Minimum 2 years working with system data and KPIs to deliver on service requirements with a Strong operational analytics skills
Experience Implementing Corporate Service Brand and Service Model to client locations
Strong customer service experience
Proficiency with Microsoft Office applications
MUST POSSESS STRONG technology skills, organization, and communication skills

Nice To Haves

Bachelors Degree in Business Administration, Finance, Accounting, and Management

Responsibilities

Leading location teams through clear expectations, consistent follow-up, and performance accountability, while ensuring company standards are maintained
Creating, managing, and adjusting schedules to meet operational demand and staffing models
Interviewing, onboarding, evaluating, training, and developing team members
Providing continuous training and reinforcement of service, safety, and operational standards
Implementing and enforcing Department of Transportation (DOT) standards
Ensuring consistent, high-quality customer service delivery across all shifts & services offered
Monitoring service trends and implementing corrective actions when service levels fall below expectations
Supporting client retention through proactive communication and issue resolution
Managing locations in alignment with documented EOS standards and processes
Ensuring consistent execution of client-specific operating plans
Controlling department expenses and ensuring alignment with approved budgets
Managing and developing team supervisors and leads members with service delivery execution within their scope
Leads team to ensuring they Prevent service failures before they impact clients
Create a highly accountable and data-driven command center team
Deliver measurable improvements in service reliability, employee productivity, and client satisfaction
Improve operational performance through proactive intervention & detailed usage of company technological systems.