LEAD SERVICE DELIVERY CENTER COORDINATOR

Elite Parking Services of America Inc•Jacksonville, FL

2d•$45,000 - $60,000•Onsite

About The Position

Elite Parking Services is seeking a Lead Service Delivery Center Coordinator to join their leadership team. This role is instrumental in developing, acclimating, and enhancing team member experience and company culture. The successful candidate will own the day-to-day operations, performance, and financial results of assigned parking and transportation locations, ensuring locations and center teams are appropriately staffed, trained, and operating in compliance with company and client requirements. This position requires a strong focus on Key Performance Indicators (KPIs) and measurable results, with the ability to oversee service delivery remotely using data and coaching teams through complex leadership issues. The role demands perseverance, accountability, and a commitment to continuous personal and professional growth, ensuring no downtime in service delivery and the accurate, timely reporting of all information and KPIs.

Requirements

Minimum 1 year in management/supervisor role for transportation, dispatch, shuttle, transit, parking, logistics, or operations supervision experience
Minimum 1 year experience developing implementing & utilizing company Budgets & client P&Ls, completing Demand Analysis, & executing on Service KPI
Minimum 1 year of Strong workforce scheduling experience
Minimum 2 years working with system data and KPIs to deliver on service requirements with a Strong operational analytics skills
Experience Implementing Corporate Service Brand and Service Model to client locations
Strong customer service experience
Proficiency with Microsoft Office applications
MUST POSSESS STRONG technology skills, organization, and communication skills

Nice To Haves

Bachelors Degree in Business Administration, Finance, Accounting, and Management

Responsibilities

Leading location teams through clear expectations, consistent follow-up, and performance accountability, while ensuring company standards are maintained
Creating, managing, and adjusting schedules to meet operational demand and staffing models
Interviewing, onboarding, evaluating, training, and developing team members
Providing continuous training and reinforcement of service, safety, and operational standards
Implementing and enforcing Department of Transportation (DOT) standards
Ensuring consistent, high-quality customer service delivery across all shifts & services offered
Monitoring service trends and implementing corrective actions when service levels fall below expectations
Supporting client retention through proactive communication and issue resolution
Managing locations in alignment with documented EOS standards and processes
Ensuring consistent execution of client-specific operating plans
Controlling department expenses and ensuring alignment with approved budgets
Managing and developing team supervisors and leads members with service delivery execution within their scope
Leads team to ensuring they Prevent service failures before they impact clients
Create a highly accountable and data-driven command center team
Deliver measurable improvements in service reliability, employee productivity, and client satisfaction
Improve operational performance through proactive intervention & detailed usage of company technological systems.