Lead Service Coordinator

Easterseals-Goodwill Northern Rocky Mountain Brand•Provo, UT

5d•Onsite

About The Position

The Lead Service Coordinator provides leadership and support for Service Coordination operations while maintaining a full caseload of families participating in the Early Intervention Program. This position oversees referral, intake, documentation, and provider coordination processes, supports compliance with state and federal regulations, and assists the Program Manager in monitoring program performance, data quality, and reporting requirements. The Lead Service Coordinator serves as a primary resource to Service Coordinators, promotes consistent implementation of policies and procedures, and partners with families, providers, and community agencies to ensure timely access to high-quality early intervention services that support the developmental needs of eligible children and their families.

Requirements

Excellent oral, written, organizational, and documentation skills.
Knowledge of local community resources and family support services.
Ability to effectively prioritize and manage multiple responsibilities in a fast-paced environment.
Demonstrated ability to adapt to change with a positive, solution-focused approach.
Ability to motivate, educate, and empower families while promoting self-sufficiency.
Strong interpersonal skills with the ability to build collaborative relationships with families, providers, and community partners.
Baby Watch Early Interventionist Credential required or ability to obtain within established timeframes.
Current CPR and First Aid certification required or ability to obtain within established timeframes.
Ability to move independently or with reasonable accommodation within the facility and community.
Applicant must be physically and mentally able to perform all requirements of the job.
Applicant must pass DMV check.
All positions require the completion of a background check.

Nice To Haves

Bilingual (English/Spanish) skills are strongly preferred and considered an asset in serving children and families.
Bachelor's degree from a nationally accredited college or university preferred.
Equivalent combination of education and five (5) or more years of experience providing pediatric early intervention services may be considered.
Experience providing services to children with developmental delays, disabilities, or other special needs preferred.
Experience in pediatric early intervention services preferred.

Responsibilities

Oversees referral, intake, documentation, and provider coordination processes.
Supports compliance with state and federal regulations.
Assists the Program Manager in monitoring program performance, data quality, and reporting requirements.
Serves as a primary resource to Service Coordinators.
Promotes consistent implementation of policies and procedures.
Partners with families, providers, and community agencies to ensure timely access to high-quality early intervention services that support the developmental needs of eligible children and their families.