Lead Service Associate - Mon-Fri 10pm-6am

UPS Supply Chain Solutions

About The Position

Lead Service Associates support warehouse operations that provide package handling, inventory control, and shipping services to customers in industries including retail, technology, and aerospace. The role performs manual warehouse work using established processes, with a high level of accuracy and minimal supervision. It typically acts as a lead by coordinating and checking others’ work, but is not a supervisor. The associate coordinates with a supervisor on warehouse activities and performance; performs inbound, outbound, and inventory-control work using a warehouse management system; and uses material handling equipment and RF scanners. The role also emphasizes transaction accuracy and compliance with safety and quality requirements. The broader role description includes coordinating customer service delivery against contracted SLAs and KPIs, supporting facility and inventory activities, maintaining customer relationships, and identifying operational improvements.

Requirements

Ability to lift up to 70 pounds.
Ability to use material handling equipment, including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers at heights up to 28 feet.
Legal authorization to work in the United States; basic qualifications specify U.S. citizenship or nationality, lawful permanent residence, or other authorization to work for this employer.
Successful completion of a background check.

Responsibilities

Coordinate with a supervisor on warehouse activities and performance.
Perform warehouse tasks using defined processes with accuracy and minimal supervision.
Use material handling equipment, including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers, to perform warehouse work.
Use RF scanners to electronically perform warehouse activities.
Use a computer-based warehouse management system for inbound, outbound, and inventory-control processes.
Ensure transaction accuracy and compliance with safety and quality requirements.
Coordinate and check the work of others as a lead, without acting as a supervisor.
Support delivery or deployment of contracted services to customers and help ensure service-level agreements and key performance indicators are met or exceeded.
Support facility activities such as receiving, kitting, order processing, supplier procurement, inventory management, staffing, inspections, employee engagement and development, safety, security, and profitability.
Support financial activities such as forecasting, allocations, adjustments, and preparation of annual business plans.
Retain and strengthen customer relationships, which may include face-to-face customer service.
Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
Provide support to field stocking locations, agent locations across multiple geographies, and the provider network as needed.