Lead Service Advisor

Kia of Old Saybrook•Old Saybrook, CT

4h•$60,000 - $90,000•Onsite

About The Position

Here at Kia of Old Saybrook, we strive to make every client a client for life. Happy employees make happy clients, and we reward individuals who are ready to work hard and stay motivated. Every employee at Kia of Old Saybrook is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. We're looking for a Service Advisor to join our team! Do you think you have what it takes? Apply today!

Requirements

Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
2+ years of experience in a customer service role
Strong communication and organizational skills.
Ability to work in a high-volume environment with professionalism.
Knowledge of vehicle systems and maintenance schedules a plus.
Positive, team-oriented attitude.

Nice To Haves

Knowledge of vehicle systems and maintenance schedules

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers