Lead Server- Cinder + Salt.

Lodging Dynamics • Seattle, WA

2d • Onsite

About The Position

Under general direction, the Lead Server is responsible for overseeing the daily operations of the service team to ensure a seamless and exceptional guest dining experience. This role supports management by leading pre-shift meetings, training new servers, monitoring service quality, and assisting with floor supervision. The Lead Server also performs all standard Server duties, maintaining a professional and efficient dining environment.

Requirements

• A minimum one (1) year of experience in related field required.
• Food Handler's Card - must be state/county-specific.
• Alcohol Awareness Training Certification - must be state/county-specific.
• Ability to understand and follow both oral and written directions.
• Ability to communicate effectively with others in English and interact successfully with internal and external customers.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Recognizes an emergency situation and takes appropriate action.
• Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
• Analytical and problem-solving skills.
• Strong focus on accuracy and precision.
• Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks.
• Performs well with frequent interruptions and/or distractions.
• Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
• Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
• Basic math skills.
• Advanced math skills.
• Basic knowledge of Google Docs/Microsoft Word.
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Nice To Haves

• No supervisory experience required.

Responsibilities

• Greets and engages guests in a professional, friendly, and timely manner.
• Leads and supports Servers to ensure consistent execution of brand and service standards.
• Assists management with daily floor operations, including opening and closing duties.
• Conducts pre-shift meetings to communicate specials, menu changes, and service expectations.
• Provides guidance, coaching, and feedback to team members to enhance performance.
• Ensures tables are properly set, side work is completed, and sections are prepared for service.
• Handles guest inquiries, concerns, and complaints promptly and professionally, escalating issues to management as needed.
• Monitors food and beverage quality and presentation before delivery to guests.
• Supports accurate order entry, timing, and coordination with kitchen and bar teams.
• Assists with training new Servers and reinforcing Company policies and procedures.
• Maintains a clean, organized, and safe work environment in compliance with health and safety standards.
• Assists in inventory management and supply ordering as needed.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

Benefits

• Equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED