Lead Server EL Assisted Fine Dining

Holbrook Life Management- Sugar•Sugar Hill, GA

13h•Onsite

About The Position

The Lead Server EL/IL supports Enriched Living and Inspired Living dining service by leading daily service execution, assisting with training and ensuring residents receive dignified, accurate, patient and hospitality-focused meal service.

Requirements

High school diploma or equivalent preferred.
Minimum 1-2 years of serving, dining room or hospitality experience required; senior living experience preferred.
Lead or training experience preferred.
Ability to read, write, speak and understand English effectively.
Patience, tact, compassion and professional communication with residents, families, guests and team members.
Knowledge of resident rights, basic diet awareness, food safety and sanitation standards.
Food Handler certification preferred or required by local regulation.
Ability to work flexible schedules including weekends and holidays.
Building Trust
Collaboration
Communication
Delivering Results
Problem Solving
Taking Initiative
Service to Others / Customer Focus
Personal Accountability

Nice To Haves

Senior living experience preferred.
Lead or training experience preferred.
Food Handler certification preferred or required by local regulation.

Responsibilities

Lead assigned meal periods by supporting servers, caregivers and service team members with calm direction and professional example.
Review resident preferences, allergies, diet textures, special instructions and service notes before service and communicate updates to the team.
Assist with seating, meal delivery, table touches, resident assistance, clearing, resetting and dining room flow.
Train and mentor EL/IL servers on service standards, resident rights, confidentiality, safety, sanitation and communication expectations.
Coordinate with culinary and Wellness teams to ensure physician-directed or documented dietary needs are followed.
Use TOAST or applicable dining tools accurately when assigned for orders, charges, reporting or resident account support.
Identify resident concerns, changes in appetite, service issues or preference changes and communicate promptly to leadership.
Ensure dining room setup, side work, closing duties, cleanliness and supply levels are completed to standard.
Maintain patience, dignity and respect in all resident interactions, including residents with cognitive, physical or emotional support needs.
Support family visits, special events, holidays, resident committees and programming as assigned.
Maintain a positive team culture and avoid workplace drama while reinforcing professionalism and accountability.