Lead Server

Life Care Services•Essex, MD

5d•Onsite

About The Position

The Lead Server is responsible, in accordance with policies and procedures, for serving meals to patrons in the dining establishment and training new hires on how to serve the patrons in the establishment by following the Steps of Service, found as part of the Food & Beverage training manual. The Lead Server sets an excellent example for the rest of the staff through work ethic and good attitude. They greet each guest by name with a pleasant smile and accomplish the Steps of Service throughout the meal period by answering questions and making appropriate suggestions regarding food and beverages. The Lead Server has complete knowledge of all current offerings and specials, their ingredients, cooking methods, accompanying sauces and garnishes, and effectively has the ability to communicate this information to the guest. They follow safety codes and departmental regulations, and are able to pronounce all the dishes served confidently and accurately, continuously increasing their knowledge of culinary terms and descriptions. The Lead Server meets or exceeds LCS Server standards as to the number of guests being serviced at any point in time, that number is now at 18. They are always aware of any shortage of food items, or discontinued (86’d) items, diplomatically advising the guests when this occurs. The Lead Server is able to properly carry and handle service trays in a safe and professional manner. They conduct their movements and actions on the floor with enthusiasm and a sense of urgency, not rushed, but purposeful. They never lean against something, or idly chat with another employee, where they will give the guest the impression that they are bored or have nothing to do. The Lead Server responds to guest concerns and problems, handling them to the best of their ability, and reports notable difficulties to the manager in a timely manner. They recognize that a guest request or difficulty is beyond their scope of knowledge or authority, and solicit the assistance of the manager to respond to the guest. They advise the Dining Room Manager, or Assistant Dining Room Manager, of the Dining Room resident’s status. The Lead Server completes all assigned side work without supervision and ensures the other wait staff completes their assigned side work in a satisfactory manner. They inform the manager immediately whenever problems occur with guests, kitchen staff or fellow front of the house staff members, avoiding confrontation whenever possible. They maintain the cleanliness and sanitation of side stations and equipment, reporting any equipment problems immediately to the manager. They keep service items restocked as needed throughout the service period. The Lead Server trains new employees following the Essex Meadows Wait Staff Training Manual, provides oversight of the dining room, and provides guidance to wait staff. They attend in-service training and educational seminars assigned.

Requirements

Ability to interpret and explain menu, refer, or answer questions, coordinate meal service process and understand requests.
Ability to work in close cooperation with residents, guests, visitors, families, management and peers.
Ability to understand and follow instructions in English and communicate effectively.
High school diploma or General Education degree (GED); or one to three months’ related experience in serving in fine dining and/or fine dining training; or equivalent combination of education and experience.
All new hires must be able to pass our preemployment screening process, which includes a fitness for duty physical, criminal background check, drug test and employment references as required by a licensed residential care facility.

Responsibilities

Serve meals to patrons in the dining establishment.
Train new hires on how to serve patrons by following the Steps of Service.
Set an excellent example for the rest of the staff through work ethic and good attitude.
Greet each guest by name with a pleasant smile.
Accomplish the Steps of Service throughout the meal period by answering questions and making appropriate suggestions regarding food and beverages.
Have complete knowledge of all current offerings and specials, their ingredients, cooking methods, accompanying sauces and garnishes, and effectively communicate this information to the guest.
Follow safety codes and departmental regulations.
Be able to pronounce all the dishes served confidently and accurately, and continuously increase knowledge of culinary terms and descriptions.
Meet or exceed LCS Server standards as to the number of guests being serviced at any point in time (currently 18).
Be aware of any shortage of food items, or discontinued (86’d) items, diplomatically advising the guests when this occurs.
Properly carry and handle service trays in a safe and professional manner.
Conduct movements and actions on the floor with enthusiasm and a sense of urgency.
Respond to guest concerns and problems, handling them to the best of your ability, and report notable difficulties to the manager in a timely manner.
Recognize when a guest request or difficulty is beyond your scope of knowledge or authority, and solicit the assistance of the manager.
Advise the Dining Room Manager, or Assistant Dining Room Manager, of the Dining Room resident’s status.
Complete all assigned side work without supervision.
Ensure other wait staff completes their assigned side work in a satisfactory manner.
Inform the manager immediately whenever problems occur with guests, kitchen staff or fellow front of the house staff members, avoiding confrontation whenever possible.
Maintain the cleanliness and sanitation of side stations and equipment, reporting any equipment problems immediately to the manager.
Keep service items restocked as needed throughout the service period.
Train new employees following the Essex Meadows Wait Staff Training Manual.
Provide oversight of the dining room and guidance to wait staff.
Attend in-service training and educational seminars assigned.