Lead Server - Main Village
About The Position
The Lead Server plays a key role in ensuring the seamless execution of service. This position provides shift leadership for front-of-house team members while maintaining the highest standards of hospitality, organization, and service flow. The Lead Server is responsible for coordinating service operations during their shift, including managing the expo position, assigning tables and service sections, and leading the daily pre-shift briefing. This role supports management in cultivating an exceptional guest experience while fostering a collaborative, professional work environment for the team.
Requirements
- Strong verbal and written communication skills.
- Confident interpersonal presence with the ability to lead by example on the floor.
- Strong organizational skills with the ability to manage multiple priorities during service.
- Working knowledge of POS systems; experience with Silverware POS and Maestro preferred.
- Valid driver’s license with at least two years of driving experience.
Nice To Haves
- Inventory awareness and operational understanding of restaurant systems is a plus.
Responsibilities
- Provide shift leadership while ensuring service standards of excellence are consistently upheld for both guests and team members.
- Oversee the flow of service during the shift, ensuring smooth coordination between servers, support staff, culinary team, and management.
- Lead and conduct the daily pre-shift meeting, communicating key service notes, menu updates, guest information, and operational priorities.
- Manage table and section assignments to ensure balanced service and optimal guest experience.
- Coordinate the expo position to maintain accuracy, timing, and presentation standards for all food deliveries.
- Foster a positive and professional work environment that encourages teamwork, accountability, and mutual respect.
- Actively contribute to a culture that prioritizes guest satisfaction, team development, and continuous improvement.
- Ensure all opening, service, and closing checklists are completed accurately and on time.
- Assist management with addressing guest concerns and resolving service issues in a timely and professional manner.
- Support employee relations by providing guidance, feedback, and mentorship to front-of-house teammates.
- Assist with POS adjustments and routine system maintenance as needed.
- Assist with food and beverage inventories and ordering controls when required.
- Participate in training and onboarding for new hires, contributing to staff development and performance improvement.
- Assist with the execution of private events as needed.
- Support management with special projects, operational initiatives, and additional assigned duties.
Benefits
- Career Development and Advancement Opportunities
- Employee Assistance Program(5 free counseling sessions)
- Referral Bonus Program(Get paid $250 to recruit)
- Carpool Reimbursement($5-$20/Day)
- Employee Discounts on Merchandise(30% on select items in our retail store)
- Employee lunch provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
