Lead Server

the CIA•Hyde Park, NY

7d•Onsite

About The Position

The Lead Server is responsible for ensuring all guests receive a positive experience. The Lead Server will oversee all service aspects of The Tavern while maintaining high service standards and providing courteous and timely customer service.

Requirements

High School Diploma or equivalent.
Minimum of one (1) year experience in Front of House dining room service.
Knowledge of food, including menu language & culinary preparations.
Maintains a strong food and beverage knowledge base in an effort to provide the best possible guest service experience.
Working knowledge of restaurant POS computer systems.
Demonstrated qualities of hospitality.
Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
Demonstrated ability to show a high level of service responsiveness to customers.
Must display a high level of energy and self-motivation.
Highly organized, attentive to detail, accurate and efficient.

Nice To Haves

Knowledge of OpenTable Reservation System.
Knowledge of MICROS POS System.

Responsibilities

Trains and guides servers (student employees and non-student employees) on job duties and customer service.
Oversees completion of tasks by servers.
Provides feedback concerning staff performance and development.
Maintains the schedule for all servers.
Oversees service staff during set-up, service and clean-up to ensure a superior guest experience.
Following Culinary Institute of America (“CIA”) procedures/guidelines on set-up and organization.
Greets and serves all guests.
Maintains the CIA service guidelines for professional service.
Maintains a positive attitude towards guests, co-workers and students.
Provides fast and efficient service to guests while maintaining excellent customer service.
Performs all server duties for beverage and food service.
Takes orders and closes checks.
Responsible for recording and reporting all food and beverage sales.
Places orders in Eatec for all Front of the House needs.
Maintains menu identification information.
Assists with planning and executing the sequence and timing of dining room service.
Ensures proper closing of The Tavern at the end of the shift.
Ensures service area and dining room is maintained including replenishment of products and cleanliness.
Communicates and ensures that all dietary restrictions/allergies are notified to the Assistant Restaurant Manager – Back of House.
Assists American Bounty dining room staff with seating guests, answering phones and other duties.
Maintains a strong food and beverage knowledge base in an effort to provide the best possible guest service experience.
Operates OpenTable reservation system.
Any and all other duties as assigned.