Lead Server

Community First Solutions•Hamilton, OH

About The Position

We are seeking a dedicated and experienced Lead Server to join our dining services team at our Westover location. This position reports directly to the Chef Manager and plays a key leadership role in supervising servers and ensuring an exceptional dining experience for our residents. The Lead Server works closely with the Chef Manager and Hospitality Manager to maintain high standards of service, cleanliness, and resident satisfaction. This is an important hospitality role focused on creating a warm, welcoming environment where residents feel valued and cared for.

Requirements

Previous serving experience required; leadership or supervisory experience preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Knowledge of food safety and sanitation standards
Ability to lead, train, and motivate team members
Open availability required (weekdays, weekends, holidays, AM/PM shifts)
Ability to stand, walk, and perform physical tasks throughout shift
Must be dependable, organized, and team-oriented
Excellent customer service skills

Nice To Haves

High School Diploma or equivalent preferred but not required
1 year related experience preferably in a continuing care retirement community, hospital, hotel, restaurant, or similar preferred

Responsibilities

Supervise daily dining room operations
Assign duties and responsibilities to servers
Assist with and oversee pre-service preparation before each meal
Assign and monitor closing side work and cleaning duties
Check servers out after shifts to ensure all tasks are completed and the dining room is properly set
Assist with training and onboarding of new dining room servers
Provide supervision during special events
Greet and interact with residents and guests in a friendly, professional manner
Ensure a high level of customer service throughout the dining experience
Assist servers with seating, bussing, meal delivery, and beverage service
Anticipate and respond promptly to resident and guest needs
Address and resolve resident concerns; escalate feedback to the Hospitality Manager as needed
Assist with Assisted Living (AL) meal service
Prepare dining room, trays, linens, and service items
Stock dining areas, refrigerators, and freezers
Ensure utensils and equipment are cleaned and ready for service
Perform dishwashing and cleaning procedures
Collect, clean, and reset food trays
Roll and polish silverware; clean linens and placemats
Maintain cleanliness by sweeping, mopping, and vacuuming dining areas
Remove trash and maintain a safe, hazard-free work environment
Prepare and deliver food trays efficiently and accurately
Take and record food temperatures as required
Follow all dietary guidelines and resident diet cards
Ensure all food handling complies with state and county health regulations
Maintain quality, cleanliness, and safety standards at all times
Assist with scheduling and administrative tasks
Attend all required in-service trainings and pre-shift meetings