Lead Sr. Business System Analyst

Zeta Global • Denver, CO

3d

About The Position

The Lead Senior Business Systems Analyst leads solution definition for new client implementations and larger projects on existing implementations. The role translates client business requirements into technology solutions, documents and communicates the solution vision to clients and internal execution teams, and requires strong knowledge of database architecture, data modeling, interface development, and system integration using real-time web services. Candidates should also understand CRM, CDP, email, and database marketing concepts. The person in this role must reside in the PST or MST time zone and travel to West Coast clients as needed.

The position works with architects, developers, QA, production support, and client teams across the project lifecycle. It includes scoping and requirements discovery, recommending solutions, maintaining project documentation, supporting QA and user acceptance testing, and advising client success teams on technical capabilities, staffing, and infrastructure needs.

Requirements

• Management experience in similar roles.
• Experience contributing to project documentation, including business requirements documentation, specifications, SOWs, and LOEs.
• Ability to understand and represent end-user needs in a software development environment.
• Strong consultative and advisory skills.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
• Ability to assess and recommend technical requirements in light of marketing and strategic needs.
• Ability to communicate complex technical concepts to technical and non-technical audiences.
• Subject-matter-expert and thought-leader capability, including supporting organizational processes and procedures and implementing a new product or major modifications from start to finish.
• At least 5 years of experience with software implementation from requirements through design, development, and user acceptance.
• At least 4 years of experience using Snowflake.
• Bachelor's degree or higher in a technology-related field, or relevant experience implementing software.
• Must be willing to travel.
• Must reside in the PST or MST time zone.

Nice To Haves

• Experience with RESTful APIs.

Responsibilities

• Lead project scoping by gathering and defining requirements, understanding client workflows and goals, eliciting use cases, learning existing technical and data infrastructure, conducting gap analysis, and setting expectations.
• Define strategic solution recommendations in collaboration with architects and developers; estimate project impact in resources and hours, document recommended solutions, and support client presentations and reviews.
• Draft requirements documents and functional specifications, update documentation throughout the project lifecycle, and author and manage tickets for internal communication.
• Serve as an internal subject-matter expert on solutions and collaborate with development, QA, and production support teams throughout the project lifecycle.
• Proactively identify and address project risks and support QA and UAT to ensure requirements are met.
• Become a product expert and manage competing priorities through effective organization and communication.
• Recommend and institute best practices, methodologies, and tools.
• Guide the client success team on technical capabilities, staffing, and infrastructure needs.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee equity
• Employee discounts
• Virtual wellness classes
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior