Lead Security Monitor

The Salvation Army USA Central Territory•Minneapolis, MN

2d•$19 - $21•Onsite

About The Position

The Lead Security Monitor assists in the overall management and supervision of the security team, ensuring a safe and supportive environment for clients, staff, and visitors. The Lead is responsible for monitoring the building and occupants and for responding to and appropriately managing crisis and emergency situations. This is a regular, fulltime position.

Requirements

High School Diploma/GED and one year of experience in shelter operations and/or security required.
Excellent observational skills and attention to detail.
Excellent interpersonal and communication skills, including strong de-escalation skills.
Ability to competently supervise, accept supervision, and effectively contribute to the team.
Work well with diverse clients and respect confidentiality; work within ethical and legal parameters.
Computer literate, including Microsoft Office Suite and the onsite camera security system.
Must pass The Salvation Army background checks.
Willingness to support the philosophy, goals, and objectives of The Salvation Army.
Must be able to successfully complete CPR/First Aid, CPI, and Bloodborne Pathogen certification.
Safe From Harm will apply upon commencement of employment and Safe From Harm training must be satisfactorily completed within the first thirty (30) days of employment.

Nice To Haves

Valid Driver's License and must meet the MVR driver’s qualifications.

Responsibilities

Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors.
Support the Mission of The Salvation Army by treating every client, donor, and colleague with respect and dignity, and without discrimination of any kind.
Engage all community members in a way that brings them to the Corps for programming, events, and Pathway of Hope.
Develop and maintain a positive rapport with clients.
Provide clients and visitors with information, resources, and directions as needed.
Act as on-site supervisor in absence of other management, ensure policies and procedures are followed.
Assist in guiding, mentoring, and training the security team.
Support clients in following rules and expectations to assist them in maintaining their program eligibility.
Monitor the property and occupants; complete rounds, monitor cameras, and control building access.
Safely recognize and quickly respond to crisis situations; deescalating and utilizing the least restrictive approach (may include approved physical intervention techniques, as a last resort).
Competently follow the Harbor Light Safety and Security Management Plan.
Respond to safety concerns in a timely manner, contacting emergency personal/management as needed.
Escort staff, visitors, and clients, as needed.
Maintain accurate, professional, timely, and non-judgmental verbal and written communication.
Complete all paperwork in a timely manner, including logs, incident reports, and statistics.
Ensure areas contaminated with body fluids are cleaned and disinfected in a safe and timely manner, assisting on occasion.