Lead Security Liaison

Ripley Entertainment Inc • Toronto, ON

3d • Onsite

About The Position

Reporting to the Manager of Security Services, this role is responsible for overseeing and supervising the Aquarium security team on weekends and working with the manager on duty. The Security Liaison Team Lead acts as the "friendly face" of security, with a primary responsibility of assisting Guests, Staff, and Security Liaisons. This role is also involved with property patrols, escorting cash, identifying and rectifying potential, current, and existing hazards, disarming hostile situations, crowd control, first aid coverage, maintaining a daily log, and completing incident reports as required. Security personnel will communicate any suspicious, dangerous, emergency, or hostile situations to the Supervisor and diffuse them according to the Ripley’s Aquarium of Canada protocol. While trained in all security procedures, security personnel will not portray an intimidating presence while patrolling the building and site. Due to the nature of the business, this attraction is open 365 days a year, and the employee will be expected to be regularly available to work any shift during, before, or after these hours of operation.

Requirements

• Law and Security College Diploma and / or equivalent work experience
• Ontario Security Guard License
• AED, CPR and First Aid Certificate
• Be physically and mentally capable of performing the duties of the position, having regard to your own safety and the safety of others
• Candidates will need to pass a Toronto Police Services security clearance and background investigation

Nice To Haves

• Energetic, courteous and professional
• Team player with a passion for their work!

Responsibilities

• Take the lead and answer any questions Security staff may have
• The primary responder for first aid calls
• Make wise decisions in the absence of the Security Manager or Assistant Manager
• Lead the team on weekends and work in tandem with the Manager on Duty
• Provide clear and concise Incident Reports when required
• Ensure the actions taken by fellow Security team members are congruent with the standards outlined in the Security Standards Operations Procedures
• Deliver Security services to the organization with direct responsibility for the day-to-day activities of the Security team
• Maintain order and manage crowds and line ups
• Emergency preparedness
• Enforce regulations of Ripley’s Aquarium of Canada
• Using telecommunications i.e. two way radios, ensure safety and emergency procedures are followed
• Attend to persons with special needs or requirements
• Respond to alarms and other emergency situations
• Detect or prevent threats, thefts and vandalism
• Discreetly handle details of a highly confidential and critical nature
• Be onsite for events as they occur, providing the necessary resources to clients for corporate functions, parties, weddings etc.

Benefits

• The company is dedicated to providing an atmosphere free from barriers in order to promote equity and diversity and will ensure the full participation and advancement of members of protected groups.
• The company is committed to ensuring that its hiring process is fair and equitable for all persons.
• The company is committed to accessibility and to protecting the human rights of all persons in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario’s Human Rights Code.
• Will provide reasonable accommodation for any applicant, as requested during the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree