Lead Scientific Support Specialist
About The Position
This position directs the daily workflow for a small team under the direction of the site lead and/or supervisor, enabling the team to consistently deliver high levels of customer service in support of our contractual obligations. May oversee service offerings including but not limited to: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations. Effectively lead a diverse cross-functional team of on-site lab specialists. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations. Deliver on committed contractual scope of work. Assist with tracking business metrics. Implement SOPs, conduct site audits, and assist with completion of annual physical inventory. Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives. Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively. Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as. May perform other responsibilities as assigned by management. Engage in Media and Buffer Prep, working with autoclaving, weighing, dissolution and mixing. Work with, weigh and mix potentially hazardous chemicals. Support large scale media development with expertise, delivering accurate batches.
Requirements
- High school diploma or equivalent required
- 3+ years of progressive, proven experience
- Experience working in Good x Practice (GxP) environment
- Leadership abilities and interpersonal skills
- Strong verbal and written communication skills
- Computer proficiency and intermediate skills in Microsoft Office suite of software
- Strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities
- Ability to lift, push, and pull 30-40 pounds consistently; lift 50 pounds occasionally
- Regularly required to stand or walk for prolonged periods
- Ability to work overtime, as needed
Nice To Haves
- Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills
- Military Service/Training in lieu of a degree may also be considered
- International Air Transport Association (IATA)/ U.S. Department of Transportation (DOT) Hazardous Goods certification
- Knowledge of OSHA General Industry requirements
Responsibilities
- Directs the daily workflow for a small team
- Oversee service offerings including but not limited to: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations
- Lead a diverse cross-functional team of on-site lab specialists
- Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations
- Deliver on committed contractual scope of work
- Assist with tracking business metrics
- Implement SOPs, conduct site audits, and assist with completion of annual physical inventory
- Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives
- Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively
- Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations
- Engage in Media and Buffer Prep, working with autoclaving, weighing, dissolution and mixing
- Work with, weigh and mix potentially hazardous chemicals
- Support large scale media development with expertise, delivering accurate batches
Benefits
- Competitive remuneration
- Annual incentive plan bonus
- Healthcare
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
