Lead Scheduling Coordinator - Vascular Associates

Ellis Medicine • Schenectady, NY

13d • Onsite

About The Position

Under the direction of the Practice Manager, the Lead Scheduling Coordinator participates in the creation of the daily schedule, optimizing block utilization and customer satisfaction. Participates in the creation of the preadmission testing schedule. Maintains open communication with all stakeholders. Acts as a resource for information, policies, and procedures for Scheduling Coordinators.

Requirements

• High School Diploma or GED required.
• 2–3 years administrative experience in a hospital or healthcare setting required.
• Windows-based software required, including but not limited to Microsoft Outlook, Excel, PowerPoint and Word.
• Basic knowledge of medical terminology, EMR and scheduling software, basic understanding of medical insurance billing.

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Answers phones and sends messages to doctors regarding patient requests and concerns.
• Responds to patient requests – prescription needs send prescription renewals to the doctor’s queue.
• Schedules appointments for routine office visits and sick calls
• Enters patient registration information in computer in an accurate manner, and verifies discrepancies with patients, front office, insurance companies or hospitals as needed.
• Obtains all necessary patient consents and provides HIPAA information and forms.
• Provides patients with follow up appointments, Clinical Visit Summaries, education documents, diagnostic testing instructions, and directions, as necessary.
• Collects copays and past due balances.
• Schedules outside appointments / services
• Schedules CT / PET scans, X-Rays, and other diagnostic testing as requested by physician.
• Schedules outside appointments with other specialists
• Performs prior authorization as required for outside appointments.
• Maintains Physician schedule in Medent (and Outlook, if applicable)
• Acquires necessary medical records and documents for patient charts from other medical doctors or facilities.
• Follows up on outstanding to-dos and triages.
• Answers phones for all doctors and/or covers for other secretaries as needed.
• Processes Inbound Faxes for all doctors (in the event of medical records secretary absence)
• Willingness to collaborate with associates, supervisors, and responds willingly to changes in process, assignments.
• Ability to have a good relationship with others and promote harmony in the office.
• Ability to work independently and make sound judgments.
• Ability to contribute to a safe and pleasant work environment for all, actively contributing to cleanliness, organization, efficiency, safety, and harmony.

Benefits

• All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws, reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED