Lead Scheduler- Bariatric Shea Medical

HonorHealth•Scottsdale, AZ

4d•Onsite

About The Position

Performs as a working lead and support for the staff. Assists staff in scheduling, pre-registration, deposit calculations, self-pay pricing and insurance verification. Serves as subject matter expert with current systems and processes within the department and interdepartmental. Specializes in and is completely familiar with any and all system applications by performing all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes. Maintains ongoing department training program in conjunction with leadership. Promotes positive teamwork within department and among employees.

Requirements

High School Diploma or GED Required
2 years in healthcare scheduling or other related experience Required

Nice To Haves

Associates in related healthcare field Preferred
3 years healthcare scheduling, hospital registration, patient financial counseling, Medical Assistant experience Preferred
3 years of the minimum experience required Preferred

Responsibilities

Serves as an expert resource for department employees, as well as those outside the department, in regards to scheduling requirements, pre-registration, and insurance verification matters.
Provides coordination and information to all disciplines and departments to ensure efficient and effective department workflow.
Tracks performance and provides feedback to Supervisor on staff performance for evaluation purposes.
Participates in monthly one-on-one meetings with staff to provide productivity measurements and feedback.
Maintains all departmental and network policies, procedures and guidelines to ensure optimal execution of departmental tasks and achievement of goals.
Assists in the development of new procedures and processes.
Develops new policies and procedures as required.
Participates in process improvement activities and implements process changes as directed by Supervisor.
Supports Supervisor in other activities, as needed.
Proactively monitors scheduling activity to identify opportunities for increased resource utilization (room, staff, and time) and to ensure compliance with established scheduling policies, procedures and guidelines.
May perform duties of both Scheduler and Sr Scheduler as needed.
Serves as subject matter expert for HIPAA, Federal regulations, state regulations, health system policies, departmental policies and reimbursement criteria.
Attends/assists in leading departmental meetings and huddles in order to enhance communications within and between departments.
Performs other duties as assigned.