Lead Scalehouse Operations Coordinator

City of Stamford•Stamford, CT

About The Position

This position is open only to current City of Stamford employees who meet the minimum qualifications. Under the general direction of the Director of Operations or designee, the Lead Scalehouse Operations Coordinator performs responsible administrative, financial, and operational coordination work in support of scalehouse operations. The role oversees and performs weighing activities, revenue collection, and reconciliation, ensuring compliance with established fee schedules, internal controls, regulatory requirements, procedures, and safety protocols. It exercises independent judgment in resolving routine operational and financial issues and is responsible for scalehouse operations, cash management, reconciliation, scale maintenance, and daily operations. The position works with computerized scale and point-of-sale systems, maintains operational and financial records, prepares reports and deposits, and completes required DEEP reports. It serves as a point of contact for customers, contractors, and vendors and coordinates with Finance, Operations, IT, and other departments. The examination consists of an evaluation of applicants’ education, training, and experience as submitted in their application and Training and Experience Questionnaire; there is no written examination.

Requirements

Associate’s degree in business administration, accounting, public administration, or a related field and three years of experience in cash handling, financial reconciliation, operations coordination, or a related area, or an equivalent combination of education and experience.
Three or more years of experience in scalehouse operations.
Knowledge of cash handling, reconciliation, and internal control practices.
Knowledge of computerized scale systems and point-of-sale applications.
Ability to perform accurate mathematical calculations and analyze data.
Strong attention to detail and organizational skills.
Ability to identify discrepancies and resolve issues independently.
Ability to communicate effectively with staff, customers, and stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and data tracking and reporting systems.
Possession of a Connecticut Public Weigher license or ability to obtain the license within six months of appointment.
Ability to work a flexible schedule, including weekends and holidays as required.
Ability to work in a scalehouse environment with exposure to weather conditions and operational activity.
Applicants must be current City of Stamford employees who meet the minimum qualifications.

Nice To Haves

Experience in municipal operations, revenue collection, or scalehouse/transfer station operations is desirable.

Responsibilities

Oversee daily scalehouse operations, including weighing, ticketing, and classification of materials.
Ensure staff calculate charges based on weight, material type, and established fee schedules, and properly process transactions.
Monitor traffic flow and operational efficiency to support safe and effective site operations.
Ensure collection of payments by cash, check, and electronic transaction.
Perform daily reconciliation of receipts against scale system reports and investigate and resolve discrepancies.
Prepare and submit deposits and revenue reports in accordance with City financial procedures.
Maintain accurate financial records and supporting documentation for audits.
Maintain and support computerized scale and point-of-sale systems, ensuring accurate entry and reporting of tonnage, materials, and revenue.
Generate routine and ad hoc reports related to operations and revenue tracking, and complete and submit required DEEP reports.
Assist IT with system updates, testing, and troubleshooting in coordination with IT staff or vendors.
Ensure adherence to City policies, procedures, and internal controls for cash handling and revenue collection.
Monitor compliance with applicable local, state, and federal regulations.
Identify and report discrepancies, irregularities, potential risks, and safety concerns.
Serve as a point of contact for customers, contractors, and vendors regarding fees, procedures, and billing inquiries.
Resolve routine and escalated customer service issues.
Coordinate with Finance, Operations, and other departments to support accurate reporting and communication.
Support consistent operational practices across shifts and participate in process improvement initiatives.
Perform related duties as required to support department operations.