Lead, Salesforce Business Analyst

Schneider Electric • Franklin, OH

60d • Hybrid

About The Position

Schneider Electric USA, Inc. seeks a Lead, Salesforce Business Analyst in Franklin, TN. This role supports the strategic and tactical operation of the Salesforce.com platform and related processes and workflows. The position involves managing the collection and implementation of business process requirements for SalesForce.com, and creating requirements for maintaining and enhancing visual layouts, workflow rules, and the business logic layer to streamline business processes and improve user experience. The Lead, Salesforce Business Analyst will collaborate with development teams to implement and integrate third-party products/applications on the platform, lead user acceptance tests with business units and end users against business requirements, and oversee the maintenance of key system metrics to track trends in usage/adoption and data integrity. Additionally, the role includes training end users, preparing related documentation, and performing system administrator functions for the Salesforce.com CRM application. This position is remote eligible up to 3 days per week.

Requirements

• Master’s or Bachelor’s degree, or foreign equivalent, in Business Analytics, Information Systems, or related field.
• Progressive, post-bachelor’s experience (5 years with Bachelor’s or 3 years with Master’s) in Salesforce business analytics, or related occupation.
• Performing system administration functions of Salesforce CRM application including object management, dashboards, and report creation.
• Creating technical requirements for maintaining and enhancing visual layouts, workflow rules data and business logic layer to streamline and enhance business processes and improve user experience.
• Performing Business Process modeling (Visio) to depict business flows.
• Developing wireframes required to visualize the user experience and document the User Interface.
• Developing and executing comprehensive End-to-End test plans that cover the business scenarios.
• Retrieving data from Salesforce tables within the SEAdvantage database using SQL/SOQL.
• Evaluating problems from different perspectives, identifying root causes, and devising efficient, logical solutions.

Responsibilities

• Support strategic and tactical operation of the Salesforce.com platform and related processes and workflows.
• Manage the collection and implementation of business process requirements for SalesForce.com.
• Create requirements for maintaining and enhancing visual layouts, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.
• Work with the development teams to implement and integrate third-party products/applications on the platform.
• Lead user acceptance tests with the business units and end users against business requirements.
• Oversee maintenance of key system metrics to track trends in usage/adoption and data integrity.
• Train end users and prepare related documentation.
• Perform system administrator function of the Salesforce.com CRM application.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior