Lead Salesforce Administrator

First American Payments Systems•Minneapolis, MN

About The Position

This position will implement, maintain and drive enhancements to the organization’s CRM platform. This position is also responsible for managing tool releases/enhancements, handling user support, training requests, designing reports and dashboards, and providing cross-functional project support. This position is responsible for ensuring that the CRM instance follows best practices, takes advantage of advances in technology and is governed appropriately on a day-to-day basis. Collaborate in requirements gathering and support Agile project methodology. Partner cross-functionality to identify system and process improvements including requirements gathering and planning future phase implementation. Identify and evaluate new features and functionality related to Salesforce and supporting applications (managed packages). Optimize the use of Salesforce by examining current practices, identifying gaps and helping close any gaps that exist. Manage Salesforce quarterly releases. Maintain the integrity of security model by understanding overall system design, and proposing solutions accordingly. Partner with multiple teams to implement change in a fast-paced environment. Responsible for working with Sales Enablement to communicate new processes, technology, and assist with training. Manage Salesforce and supporting applications (managed packages) issues and serve as the technical authority for team members throughout issue resolution. Responsible for issues submitted via SFDC request process for Salesforce and supporting applications (managed packages).

Requirements

Bachelors in IT or related field and 3 years experience or HS/GED and 7 years experience.
Knowledge of Salesforce SME.
Experience with MS Office applications, including Excel, Word and PowerPoint.
Experience in SFDC administration and operational support.
Experience configuring SFDC validation rules, workflows, formula fields, creating custom objects, setting user permissions, enabling field-level security, page layouts and setting up new users.
Project management experience.
Must be 18 years of age or older.

Nice To Haves

+ 4 years of experience in SFDC administration and operational support
4+ years Project management experience.
Ability to troubleshoot, identify the root cause of, and develop and implement effective solutions.

Responsibilities

Implement, maintain and drive enhancements to the organization’s CRM platform.
Manage tool releases/enhancements.
Handle user support and training requests.
Design reports and dashboards.
Provide cross-functional project support.
Ensure the CRM instance follows best practices, takes advantage of advances in technology and is governed appropriately.
Collaborate in requirements gathering and support Agile project methodology.
Partner cross-functionality to identify system and process improvements.
Identify and evaluate new features and functionality related to Salesforce and supporting applications (managed packages).
Optimize the use of Salesforce by examining current practices, identifying gaps and helping close any gaps that exist.
Manage Salesforce quarterly releases.
Maintain the integrity of the security model.
Partner with multiple teams to implement change in a fast-paced environment.
Communicate new processes and technology with Sales Enablement and assist with training.
Manage Salesforce and supporting applications (managed packages) issues.
Serve as the technical authority for team members throughout issue resolution.
Address issues submitted via SFDC request process for Salesforce and supporting applications (managed packages).