Lead Salesforce Administrator

USIC•Indianapolis, IN

3d•Remote

About The Position

Performing over 80 million utility locates annually, USIC is the most trusted name in underground utility damage prevention and protection. USIC provides a full suite of public and private utility services throughout the United States, with advanced offerings and superior technology to meet every underground utility damage prevention and protection need. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. The Lead Salesforce Administrator (Admin II) is responsible for the overall administration, optimization, and strategic evolution of a highly customized Salesforce platform, with a primary focus on Sales Cloud. This role serves as the primary owner of the Salesforce environment, driving scalable solutions, improving business processes, and ensuring platform stability across a complex ecosystem of integrations and third-party tools. This individual will act as a senior partner to Sales, Legal, Finance, and Operations, while also collaborating closely with Salesforce development resources. The ideal candidate brings deep expertise in Flow, strong experience in highly customized environments, and the ability to operate effectively within Agile delivery models.

Requirements

Salesforce Administrator Certification (required)
5+ years of Salesforce administration experience, with increasing responsibility
Experience managing complex third-party integrations (Outreach, ZoomInfo, Spekit, Dataloader.io, S-Docs)
Advanced proficiency with Sales Cloud and Flow (Flow Builder), including complex automation design
Strong working knowledge of Agile methodologies
Experience using JIRA or similar tools for backlog and work management
Strong understanding of Salesforce data architecture and security model
Excellent communication skills with the ability to influence across technical and business teams

Nice To Haves

Bachelor’s degree or equivalent experience (preferred)

Responsibilities

Serve as the primary owner of the Salesforce platform, responsible for overall health, scalability, and performance
Define and enforce governance standards, including data integrity, security, and change management processes
Establish and manage a structured intake and prioritization process for Salesforce enhancements and support requests
Maintain and evolve a Salesforce roadmap aligned to business priorities
Architect and implement scalable solutions using Salesforce declarative tools, with a strong emphasis on Flow (Flow Builder) to drive modernization efforts
Lead the design of complex configurations, including custom objects, automation frameworks, and approval processes
Evaluate business requirements and determine the appropriate balance between declarative solutions and development
Participate in and help mature Agile processes, including backlog management, sprint planning, and release coordination
Ensure quality through structured testing strategies, including UAT and release validation
Partner with Sales and Legal to improve quote/contract lifecycle workflows and system integration points
Support and enhance CLM integrations and processes, including platforms such as Ironclad
Lead the management of third-party integrations including Outreach, ZoomInfo, Spekit, Ironclad, Dataloader.io, and S-Docs
Troubleshoot and resolve complex integration issues, coordinating with vendors and internal teams
Ensure integrations are scalable, reliable, and aligned with enterprise architecture standards
Define and maintain data management processes and reporting strategy, ensuring leadership has access to actionable insights
Establish data governance practices to ensure accuracy, consistency, and usability
Serve as a trusted advisor to business stakeholders, recommending solutions that drive efficiency and value
Lead user training, documentation, and adoption strategies to maximize platform utilization
Identify opportunities to improve automation, reduce manual effort, and increase scalability