Lead, Sales Technology

Scout Motors • Charlotte, NC

6d • Onsite

About The Position

We are seeking a Lead for Sales, Retail & Order-to-Delivery Systems to own the strategy, roadmap, and delivery of technology platforms that support Scout Motors’ commercial transaction, sales planning, retail operations, and order-to-delivery capabilities. This role will lead a portfolio spanning order management, order submission, retail operations systems, sales planning, S&OP enablement, transportation management, retail finance integrations, and delivery readiness. This is a hands-on domain expert role responsible for ensuring Scout’s sales and retail technology ecosystem can support a direct-to-consumer operating model while integrating effectively with ERP, corporate systems, Digital Products, logistics, finance, and retail operations. The role will help convert business processes into scalable systems that are launch-ready, operationally supportable, and aligned to enterprise architecture.

Requirements

• Proven track record delivering business-critical IT systems in a complex, matrixed environment.
• Strong understanding of sales operations, retail operations, order management, logistics, S&OP, or commercial transaction systems.
• Experience supporting or implementing systems such as OMS, CRM, ERP, TMS, retail operations tools, planning systems, or customer transaction platforms.
• Ability to translate business requirements into system capabilities, data flows, integration needs, delivery plans, and support models.
• Experience working across commercial business teams, Digital Product, enterprise architecture, data, integration, security, and operations.
• Strong analytical and problem-solving skills, with the ability to simplify complex cross-functional processes into clear system decisions.
• Ability to manage vendor evaluations, RFI/RFP activities, solution design, implementation planning, and delivery execution.
• Strong communication and stakeholder management skills, especially with senior business and IT leaders.
• Bachelor’s degree in information technology, business, engineering, supply chain, or a related field.
• 12+ years of experience in IT, commercial systems, business systems analysis, product delivery, or solution delivery; automotive, retail, or DTC experience preferred.

Responsibilities

• Own the strategy, roadmap, and delivery of Sales, Retail, and Order-to-Delivery systems supporting order management, retail operations, sales planning, transportation, delivery, and commercial transaction workflows.
• Lead technology planning and delivery for order management capabilities, including order capture, order submission, bulk order processing, ETA/status needs, Monroney-related requirements, and downstream integration with SAP and other systems.
• Support S&OP as a major workstream within the Sales and Order-to-Delivery domain, ensuring technology capabilities align to demand planning, forecasting, allocation, fulfillment, and commercial planning needs.
• Partner with Sales Operations, Retail Operations, Logistics, Finance, Digital Product, ERP, Data, Platform Engineering, and other stakeholders to manage dependencies and drive delivery decisions.
• Evaluate system options, vendor solutions, integration approaches, and process fit for retail operations, transportation management, retail finance, and order-to-delivery capabilities.
• Ensure all Sales, Retail, and Order-to-Delivery solutions align with enterprise architecture, platform standards, data governance, security requirements, release management, and operational readiness expectations.
• Exercise independent judgment on significant and unique technology issues, including decisions involving competing business priorities, architectural constraints, operational risk, and incomplete information.
• Make recommendations and decisions that shape Sales, Retail, and Order-to-Delivery technology objectives and may affect the broader Corporate Technology function.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior